Receptionist

Gibson Dunn; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health care

Retirement benefits

Paid time off

Parental leave

Life insurance

Flex spending accounts

Bonuses

Job summary

Gibson Dunn, a leading global law firm based in New York, seeks a receptionist to be the first touchpoint for clients and visitors, delivering a warm, concierge-level experience and supporting office operations across the reception and conference areas.

The role requires on-site attendance Monday–Friday 10:00 AM to 7:00 PM, with overtime as needed, and involves managing calls, greeting guests, check-ins, and coordinating workspace and services to uphold the firm’s professional standards.

Qualifications

• Excellent interpersonal and communication skills.
• Warm and welcoming demeanor with guests and clients.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Ability to work independently and also collaboratively with teams.
• Willingness to work overtime as needed and learn firm systems.

Responsibilities

• Greet clients and visitors, ensuring a seamless arrival experience.
• Answer and direct incoming calls and emails.
• Support staff with information on services, amenities and resources.
• Maintain professional appearance and conduct aligned with firm standards.
• Pre-register guests and manage check-in procedures.
• Monitor visitor access and report unauthorized entries.

Skills

Interpersonal skills

Communication skills

Customer service

Organizational skills

Time management

Independent and collaborative work

Tech adaptability

Physical ability

OT overtime flexibility

Education

High School Diploma or GED

Bachelor's degree or equivalent preferred

Tools

Microsoft Office 365

Job description

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in New York, the Receptionist will be the first interaction that a client or guest has when visiting the firm and is responsible for ensuring that the guest is greeted in a warm and inviting manner. Each Receptionist plays an integral role in the execution of a concierge-level experience for our clients and guests.

This role reports to the Director of Administration and requires on-site attendance Monday-Friday 10:00 AM to 7:00 PM, with overtime as needed.

Responsibilities Include

• Welcoming clients, visitors, Gibson Dunn attorneys and staff, ensuring a seamless arrival experience by delivering exceptional customer service and providing information and guidance on office services, amenities, workplace resources, and available support.
• Answering and direct incoming calls, emails, and reception inquiries.
• Assisting firm employees and visitors by providing information and guidance on office services, amenities, workplace resources, and available support.
• Maintaining a professional, courteous demeanor and upholding the firm's standards for appearance and conduct when interacting with internal and external clients.
• Pre-registering guests with Building Security, anticipating arrivals, and ensuring an efficient check-in process.
• Maintaining workplace security by monitoring visitor access, authorizing unregistered guests as appropriate, and reporting unauthorized visitors to Building Security or management.
• Running and distributing reports that support the operations of our Reception, Conference Center, and Flexible Workspace programs.
• Providing coverage for all Reception locations, including the main reception desk, Conference Center, and Flexible Workspace reception areas, while responding to miscellaneous requests from clients, attorneys, and staff.
• Booking and managing conference room and Flexible Workspace reservations using the firm's reservation system, adjusting and prioritizing reservations to accommodate business and seating needs.
• Monitoring conference room and Flex office utilization, resolving scheduling conflicts, and proactively identifying solutions to accommodate business and client needs.
• Preparing and resetting Flexible Workspace offices between reservations, ensuring workspaces are clean, organized, stocked with office supplies and refreshments, and equipped with appropriate nameplates and signage.
• Developing strong working relationships with attorneys and staff to anticipate workspace and service needs.
• Arranging car service for clients and attorneys upon request.
• Performing other administrative and operational duties as assigned.

Qualifications

• Exceptional interpersonal, communication, and customer service skills.
• Comfortable meeting and engaging with new people and exhibiting a warm and welcoming demeanor.
• Strong organizational, prioritization, and time management skills, with exceptional attention to detail and the ability to manage multiple responsibilities in a fast-paced environment.
• Ability to work independently and collaboratively, follow instructions, exercise discretion, and recognize when to elevate issues or seek guidance from management.
• Ability to quickly learn and effectively use workplace technology and business applications.
• Ability to sit, stand, walk, bend, twist, and lift up to 50 pounds, and perform the physical requirements of the position.
• Flexibility to work overtime as needed.

Experience

• Minimum 2+ years of experience in a law firm or professional services environment.
• High School Diploma or GED required. Bachelor's degree or equivalent relevant experience preferred.
• Excellent English verbal and written communication skills.
• Proficient in Microsoft Office 365 and able to learn new software tools quickly.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

Compensation & Benefits

The annual compensation range for this position is $65,000-$85,000. The salary offered within this range will depend upon qualifications and other operational considerations.

Benefits offered for this position include health care; retirement benefits; paid days off, including sick time, and vacation time; parental leave; basic life insurance; Flexible Spending Accounts; as well as discretionary, performance-based bonuses.

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.