Concierge-ED

Catholic Health; Village of Rockville Centre (NY); Sur place; USD 32 662 - 36 754; Plein temps

Avantages offerts par ce poste

Competitive pay

Tuition assistance

Defined pension plan

Supportive team and growth-friendly culture

Résumé du poste

A community hospital in Village of Rockville Centre seeks a Concierge for the Emergency Department. The role involves welcoming patients and families, facilitating communication, and providing non-clinical services to enhance patient comfort and care. Candidates should have a high school diploma, at least one year of experience in customer service (healthcare preferred), and strong interpersonal skills. Join a mission-driven team that values compassion, empathy, and professionalism.

Qualifications

• Minimum 1 year experience in a fast-paced customer service environment preferably in healthcare.
• Previous patient care experience strongly preferred.
• Ability to remain calm in high-stress situations.

Responsabilités

• Welcome and round on patients and families in the ED.
• Facilitate communication between patients, families, and care teams.
• Promote a culture of hospitality and excellent customer service.

Connaissances

Strong interpersonal skills

Verbal communication skills

Written communication skills

Adaptable and solutions-oriented

Formation

High school diploma

Outils

Microsoft Office (Outlook, Word, Excel)

Description du poste

Concierge - Emergency Department

Mercy Hospital – A Member of Catholic Health

Overview

Join a mission-driven team at Mercy Hospital, a 375-bed not-for-profit hospital known for compassionate care that treats the whole person: body, mind, and spirit.

Job Responsibilities

• Welcome and round on patients and families in the ED, addressing comfort needs and providing updates on status from registration to discharge/admission.
• Facilitate communication between patients, families, and care teams.
• Offer non-clinical services such as warm blankets, pillows, and access to resources (e.g., phone chargers, social work, chaplain).
• Assist ED staff with answering call lights, addressing patient needs, and patient transport (as trained).
• Maintain confidentiality and adhere to infection control and hospital standards.
• Identify and address service recovery opportunities; elevate issues when needed.
• Promote a culture of hospitality, respect, and excellent customer service.
• Other duties as assigned.

Job Requirements

• High school diploma required.
• Minimum 1 year experience in a fast-paced customer service environment (healthcare preferred).
• Previous patient care experience strongly preferred.
• Strong interpersonal, verbal, and written communication skills.
• Ability to remain calm in high-stress situations; adaptable and solutions-oriented.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Personal qualities: compassionate, empathetic, approachable, positive, and professional.

Why Join Us

• Competitive pay + differentials and benefits
• Tuition assistance
• Defined pension plan
• Supportive team and growth-friendly culture

Be part of something bigger. Join Mercy Hospital and help us nourish and heal through excellence.

Salary Range

USD $23.71 - $26.68 /Hr.

The rate listed does not include any differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.