Concierge East (FT)

Bst Senior Living West Inc; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Disability insurance

Tuition reimbursement

Employee assistance program

Referral bonus

PTO

Retirement plans

Job summary

Blue Skies of Texas Senior Living Community is seeking a Maintenance team member to support residents and operations with a welcoming, professional approach. The role includes front desk duties, coordinating services, and keeping records for smooth daily operations.

You will respond to resident inquiries, schedule service providers, and maintain communications with vendors, while contributing to a safe and organized environment that enhances the resident experience.

Qualifications

• Excellent interpersonal and communication skills with a strong customer-first mindset.
• Ability to build positive relationships with residents and local vendors.
• Background in customer service, hospitality, or a related field preferred.
• Experience in coordinating services and managing schedules.
• Detail-oriented and highly organized with the ability to multitask in a fast-paced environment.
• Maintains professionalism and discretion when handling sensitive information.
• Proactive and solution-oriented with strong problem-solving skills.
• Committed to enhancing the resident experience.

Responsibilities

• Serve as primary point of contact for residents, ensuring a welcoming and professional experience.
• Respond promptly to resident inquiries and coordinate requested services.
• Schedule and communicate with service providers to ensure timely and high-quality service delivery.
• Assist with front desk operations, including answering calls, responding to emails, and handling in-person inquiries.
• Provide residents with accurate information about community services, activities, and resources.
• Maintain organized records of service requests, schedules, invoices, and vendor communications.
• Build positive relationships with residents to foster a sense of community and ensure satisfaction.
• Address resident concerns and escalating issues as necessary to the resident director.
• Monitor and restock front desk supplies or village store as needed to ensure smooth daily operations.
• Support community events or initiatives as needed to enhance resident engagement and participation.

Skills

Interpersonal skills

Communication

Customer service

Organization

Multitasking

Vendor coordination

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Scheduling tools

Job description

Job Details

• Job Location: Blue Skies East - San Antonio, TX 78227
• Position Type: Full Time
• Job Shift: Day

Join Our Team at Blue Skies of Texas Senior Living Community!

Become a part of our independent living experience. At Blue Skies, we're not just about providing exceptional care; we're about creating a vibrant, diverse community where everyone thrives. Where your unique talents and perspectives are not only valued but recognized. Blue Skies is a community where your contributions make a real difference, without the worry of late-night shifts. From engaging activities to personalized care, we're dedicated to empowering both our residents and our staff to live their best lives.

Benefits

• Employer Paid Short-Term Disability for full-time employees
• Tuition Reimbursement & Scholarship Programs
• Employee Assistance Program
• Employee Referral Bonus Program
• A generous PTO program
• Retirement plans

You contribute to our success! Every role has an impact on our residents lives and you have the opportunity to make a difference. We are looking for dedicated professionals like yourself to be a part of our Maintenance team. Join us in our efforts to better our community!

What you will do in this role:

• Serve as primary point of contact for residents, ensuring a welcoming and professional experience.
• Respond promptly to resident inquiries and coordinate requested services.
• Schedule and communicate with service providers to ensure timely and high-quality service delivery.
• Assist with front desk operations, including answering calls, responding to emails, and handling in-person inquiries.
• Provide residents with accurate information about community services, activities, and resources.
• Maintain organized records of service requests, schedules, invoices, and vendor communications.
• Build positive relationships with residents to foster a sense of community and ensure satisfaction.
• Address resident concerns and escalating issues as necessary to the resident director.
• Monitor and restock front desk supplies or village store as needed to ensure smooth daily operations.
• Support community events or initiatives as needed to enhance resident engagement and participation.

Qualifications

• Excellent interpersonal and communication skills with a strong customer-first mindset
• Ability to build positive relationships with residents and local vendors
• Background in customer service, hospitality, or a related field preferred
• Experience in coordinating services and managing schedules
• Detail-oriented and highly organized with the ability to multitask in a fast-paced environment
• Maintains professionalism and discretion when handling sensitive information
• Proactive and solution-oriented with strong problem-solving skills
• Committed to enhancing the resident experience

Education and Experience

• High school diploma or equivalent required
• Minimum of two years’ experience in a customer service-related role preferred

Equipment and Computer Operations

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with scheduling tools is beneficial

Certificates, Licenses, and Registrations

• Must possess a valid Texas driver’s license

Work Schedule

Core work hours are 8am through 5pm., Monday through Friday. Flexibility in hours, to include working evenings, weekends, and holidays, may be required on occasion

Work Location

Blue Skies of Texas East locations.

Attire/Dress Code

Normal, comfortable, business casual clothing adequate for indoors and outdoors is appropriate for wear on the job. It is the intent of Blue Skies of Texas that employees always maintain a neat and professional appearance.

Range of Pay

Dependent upon qualifications and experience with the intent to be competitive within the market.

In 1970, the first of our two campuses opened in San Antonio. Air Force Village I was followed in 1987 by Air Force Village II. For decades, our campuses created a community for officers of the armed forces - a retirement lifestyle rich with camaraderie and the shared common bond. We began by providing support to the widows of those who have served, and that legacy continues. In 2014, we expanded our eligibility to embrace a wider range of retired seniors, including those from civilian careers. With this change, a new name - Blue Skies of Texas - was added, and the campuses were renamed Blue Skies East and Blue Skies West. Continuing to offer modern residences and a range of senior-focused services and amenities, the Air Force Village legacy we cherish carries forward in Blue Skies of Texas.