Concierge - Driver, Hope Lodge

American Cancer Society, Inc.; Nashville (TN); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Paid time off

Medical, dental, retirement benefits

Wellness programs

Professional development programs

Job summary

The American Cancer Society, Inc. is seeking a Concierge-Driver for Hope Lodge to serve as a front desk ambassador and primary transportation provider. You will transport guests safely, greet them, manage check-in/out, and keep meticulous trip records while supporting lodge operations.

You will coordinate schedules, maintain vehicle readiness, conduct safety checks, and assist guests with mobility and luggage as needed, contributing to a welcoming, reliable guest experience.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license with a clean driving record.
• Experience transporting guests or shuttle service preferred.
• Hospitality or guest service experience is a plus.

Responsibilities

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%).
• Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%).
• Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%).
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%).
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%).
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%).
• Support front desk operations, including phones, emails, and lobby security, as needed (10%).

Skills

Defensive driving

Scheduling

Guest communication

Mobility assistance

Vehicle safety checks

Record keeping

Education

High School Diploma or equivalent

Tools

MS Office Suite

Reservation systems

Job description

Job Overview

The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness. The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience.

Essential Functions

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
• Greet guests, manage check‑in/out, and provide information about lodge amenities and local resources (15%)
• Coordinate and maintain transportation schedules to ensure timely pick‑up and drop‑off (15%)
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
• Support front desk operations, including phones, emails, and lobby security, as needed (10%)

Schedule & Compensation

Schedule: Monday – Friday, 7:30am – 4:00pm.

Pay rate: $XX to $XX per hour. Final offer will be based on relevant experience and qualifications.

Experience & Qualifications

• High School Diploma or equivalent
• Valid driver’s license with a clean driving record
• Experience providing passenger transport or shuttle services preferred
• Previous hospitality or guest service experience is a plus

Knowledge, Skills, and Ability

• Defensive driving skills and knowledge of traffic laws
• Ability to navigate efficiently and maintain punctual schedules
• Strong communication and interpersonal skills with guests and caregivers
• Ability to assist guests with mobility challenges and luggage safely
• Attention to detail for vehicle safety checks and accurate record‑keeping
• Proficiency in Microsoft Office Suite and reservation systems

Travel Requirements

Role involves frequent local travel in lodge vehicles to and from medical facilities and destinations within the approved service area.

Physical Requirements

The role may require extended periods of standing and walking, occasional lifting and moving of luggage, and the physical coordination and stamina needed for operating a vehicle.

Benefits

ACS provides a generous paid time off policy; medical, dental, retirement benefits; wellness programs; and professional development programs. Further details on our benefits can be found on our careers site at jobs.cancer.org/benefits.

Equal Opportunity Employer

We are a proud equal opportunity employer. We are committed to a diverse workforce and are an equal opportunity employer under federal law.