Concierge - Driver, Hope Lodge

American Cancer Society, Inc.; Birmingham (AL); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Generous paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development programs

Job summary

The American Cancer Society, Inc. is looking for a Concierge-Driver at Hope Lodge to serve as a guest service ambassador.

This role involves transporting guests to medical appointments, ensuring safety, and providing essential assistance to lodge guests. Candidates should have a high school diploma and valid driver's license, with experience in transport preferred. Benefits include generous paid time off, medical, and professional development programs.

Qualifications

• Valid driver’s license with a clean driving record.
• Experience providing passenger transport or shuttle services preferred.
• Previous hospitality or guest service experience is a plus.

Responsibilities

• Operate lodge vehicles to transport guests safely to medical appointments.
• Greet guests and provide information about lodge amenities.
• Conduct daily vehicle inspections and maintain cleanliness.

Skills

Defensive driving skills

Attention to detail

Strong communication skills

Ability to assist guests with mobility challenges

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Title

Concierge-Driver – Hope Lodge

Job Summary

The Concierge-Driver at Hope Lodge serves as a guest service ambassador and primary transportation provider for lodge guests.

Schedule & Compensation

Schedule: Monday – Friday, 7:45am – 4:15pm.

Pay rate: $19.50 per hour.

ESSENTIAL FUNCTIONS

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%).
• Greet guests, manage check‑in/out, and provide information about lodge amenities and local resources (15%).
• Coordinate and maintain transportation schedules to ensure timely pick‑up and drop‑off (15%).
• Conduct daily vehicle inspections, maintain cleaning and report maintenance needs (10%).
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%).
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%).
• Support front desk operations, including phones, emails, and lobby security as needed (10%).

Experience / Qualifications

• High School Diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Experience providing passenger transport or shuttle services preferred.
• Previous hospitality or guest service experience is a plus.

Knowledge, Skills & Ability

• Defensive driving skills and knowledge of traffic laws.
• Ability to navigate efficiently and maintain punctual schedules.
• Strong communication and interpersonal skills with guests and caregivers.
• Ability to assist guests with mobility challenges and luggage safely.
• Attention to detail for vehicle safety checks and accurate record‑keeping.
• Proficiency in Microsoft Office Suite and reservation systems.

Travel Requirements

Frequent local travel in lodge vehicles to and from medical facilities and destinations within the approved service area.

Physical Requirements

The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. Occasional lifting and moving of luggage, packages, or other items may be necessary. The driver may sit for extended periods while operating a vehicle, requiring physical coordination and stamina. Manual tasks such as carrying luggage or opening doors for guests may be required. Physical endurance is needed to handle a fast‑paced environment, manage multiple tasks, and assist guests throughout the day.

Benefits

ACS provides staff generous paid time off, medical, dental, retirement benefits, wellness programs, and professional development programs.

Equal Opportunity Statement

We are a proud equal opportunity employer.