Concierge - Driver, Hope Lodge

American Cancer Society; Birmingham (AL); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Retirement benefits

Professional development programs

Job summary

The American Cancer Society is seeking a Concierge-Driver at Hope Lodge in Birmingham. This role is essential for providing transportation to and from medical appointments for lodge guests, while also performing front desk duties.

Key responsibilities include operating lodge vehicles safely, coordinating transportation schedules, and maintaining accurate records. Candidates should have a high school diploma and a clean driving record, with prior hospitality experience preferred. The position offers benefits and a supportive work environment.

Qualifications

• Valid driver’s license with a clean driving record.
• Experience providing passenger transport or shuttle services preferred.
• Previous hospitality or guest service experience is a plus.

Responsibilities

• Operate lodge vehicles to transport guests safely to medical appointments.
• Greet guests and manage check‑in/out processes.
• Coordinate and maintain transportation schedules to ensure timely pick-ups.

Skills

Defensive driving skills

Strong communication skills

Interpersonal skills

Attention to detail

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Job description

About the Organization

At the American Cancer Society, we are working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Role Summary

Concierge‑Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness. The Concierge‑Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience.

Schedule

Monday – Friday, 7:45 am – 4:15 pm

Pay Rate

$19.50 per hour

ESSENTIAL FUNCTIONS

• Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
• Greet guests, manage check‑in/out, and provide information about lodge amenities and local resources (15%)
• Coordinate and maintain transportation schedules to ensure timely pick‑up and drop‑off (15%)
• Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
• Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
• Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
• Support front desk operations, including phones, emails, and lobby security, as needed (10%)

EXPERIENCE / QUALIFICATIONS

• High school diploma or equivalent
• Valid driver’s license with a clean driving record
• Experience providing passenger transport or shuttle services preferred
• Previous hospitality or guest service experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY

• Defensive driving skills and knowledge of traffic laws
• Ability to navigate efficiently and maintain punctual schedules
• Strong communication and interpersonal skills with guests and caregivers
• Ability to assist guests with mobility challenges and luggage safely
• Attention to detail for vehicle safety checks and accurate record‑keeping
• Proficiency in Microsoft Office Suite and reservation systems

TRAVEL REQUIREMENTS

• Role involves frequent local travel in lodge vehicles to and from medical facilities and destinations within the approved service area.

PHYSICAL REQUIREMENTS

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check‑in, check‑out, or transportation.
• Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast‑paced environment, including managing multiple tasks and assisting guests throughout the day.

Benefits

ACS provides staff with a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at jobs.cancer.org/benefits.

Equal Opportunity Employment

ACS is a proud equal opportunity employer.