Concierge - Daytime & Evening

ZRS MANAGEMENT LLC; United States; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance including Medical, Dental, Vision

Paid time off and flexible 401K plans

Fitness program credits

Job summary

ZRS MANAGEMENT LLC is seeking a dedicated Concierge to manage resident services and maintain strong relationships with the community. The ideal candidate will have strong communication skills, sales abilities, and a commitment to service excellence.

This role requires attention to detail and the ability to handle a variety of resident requests, ensuring a welcoming environment through effective service coordination and participation in community activities.

Benefits include comprehensive healthcare, financial planning options, and wellness incentives.

Qualifications

• Ability to handle stressful, urgent, diverse situations calmly.
• Knowledge of Internet, Email and Social Media for marketing.
• Ability to read and write in English professionally.

Responsibilities

• Maintain a greeting and provide services to residents.
• Assist in increasing resident retention as Social Director.
• Coordinate and manage all Concierge services efficiently.

Skills

Strong professionalism, communication and people skills

Good sales skills

Excellent computer skills

Strong interpersonal and organizational skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Job Description

DUITES and SPECIFICATIONS: The Concierge’s primary duties shall include but not be limited to:

Responsibilities

• Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.
• Build and maintain a strong rapport with all residents.
• Assist in increasing resident retention by acting as Social Director for the community, including the planning, implementation, and setup of all functions.
• Coordinate monthly newsletter with approval of Property Manager.
• Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items).
• Maintain a good rapport with businesses to achieve benefits for concierge services and referrals.
• Be available to assist Leasing Consultants.
• Provide services to residents, including referrals, arrangements for events and other personal needs, full knowledge of government services, and miscellaneous supplies to residents (e.g. stamps, office supplies, maps) as determined by Property Manager. Services include, but are not limited to:
  • Theater and event ticket arrangements
  • National/local travel arrangements
  • Limousine, rental car and taxicab reservation
  • Tour arrangements
  • Personal shopping services
  • Delivery and moving assistance
  • Ordering flowers/floral arrangements
  • House-sitting arrangements
  • Car portering and detailing arrangements
  • Secretarial service arrangements
  • Drug store/grocery store delivery arrangements
  • Medical referrals
  • Personal grooming arrangements
  • Airline and travel arrangements
  • Health club and sports arrangement
  • Cable service arrangement
  • Restaurant reservations and party/catering arrangements
  • Cleaning service arrangements
  • Repair service arrangements (alterations, shoe repair, etc.)
• Be available to assist Leasing Consultant with service request callbacks.
• Delivery of packages, express mail, floral arrangements and so forth to residents.
• Understanding the market by visiting all competitors and reviewing monthly competitor advertising.
• Complying with Fair Housing policies in relation to all prospective residents and current residents.
• Participation in industry related functions such as monthly dinner meetings.
• Attending ZRS MANAGEMENT training seminars recommended by Property Manager.
• Weekly schedule of 5 days a week determined by Property Manager to result in convenience for residents.
• Comply with Fair Housing requirements and laws.
• This position will involve light travel for training and education seminars.

Skills, Knowledge and Abilities

• Strong professionalism, communication and people skills.
• Good sales skills.
• Excellent computer skills.
• Verbal, math and reasoning skills.
• Strong interpersonal and organizational skills.
• Attention to detail.
• Knowledge of Internet, Email and Social Media as it pertains to marketing of community.
• Ability to read and write in English in a professional manner.
• Team-oriented with ability to work independently on occasion.
• Well organized with ability to prioritize and multi-task.
• Ability to handle stressful, urgent, diverse situations calmly and reasonably.
• Ability to use common sense understanding and good judgment.

Qualifications

• High School Diploma or equivalent required.

Equal Opportunity Employer Statement

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

• Healthcare
  • Health insurance including Medical, Dental, Vision, Disability and Life.
  • Employee Assistance Program (EAP) for mental health.
• Financial
  • Paid time off and floating holidays for personal or mental health use.
  • Flexible 401K plans.
• Live Well
  • Fitness program credits.
  • Incentives for annual physician check-ups.
  • Discounts for pet insurance.