Resident Service Coordinator

ZRS Management, LLC; Rowlett, Northern (TX, KY); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off & floating holidays

Employee Assistance Program (EAP)

Wellness discounts

Job summary

ZRS Management, LLC in Rowlett, TX is seeking a responsive Property Manager/Resident Services professional to serve as the primary contact for residents, address inquiries promptly, and coordinate leasing showings and tours.

You will organize community events, promote services, maintain records in the on-site property management system, and work with the Manager to optimize occupancy, retention, and budget adherence.

Qualifications

• Excellent written and verbal communication and leadership abilities.
• Intermediate computer skills with Microsoft Office and related tools.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Knowledge of business practices and ability to handle confidential information.
• Strong judgment, teamwork, and customer service mindset.
• Experience in multifamily leasing is preferred.

Responsibilities

• Serve as the primary point of contact for residents, addressing inquiries and service requests promptly.
• Conduct regular check-ins with residents to ensure satisfaction and address issues.
• Organize and coordinate resident events to foster community engagement.
• Promote community programs and encourage resident participation.
• Mediate and resolve disputes while adhering to company policies.
• Escalate issues to property, general, or regional managers as needed.
• Develop and distribute newsletters and communications for residents.
• Maintain accurate records in the on-site property management system.
• Ensure showroom spaces and models are ready for tours and evaluate appearance.
• Promote property products and services to prospects and convert inquiries to tours.

Skills

communication

leadership

time management

teamwork

confidentiality

multitasking

customer service

business practices

critical thinking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM tools

Microsoft Excel

Microsoft Word

Adobe

PowerPoint

Job description

DUTIES and RESPONSIBILITIES

• Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.
• Conduct regular check-ins with residents to ensure satisfaction and address any issues that may arise.
• Organize and coordinate resident events and activities to foster community engagement and build relationships among residents.
• Promote a sense of community by encouraging resident participation in events and programs.
• Mediate and resolve resident disputes or complaints, working to find amicable solutions that adhere to company policies.
• Escalate issues to the Property, General or Regional Manager as necessary.
• Develop and distribute newsletters and other communications to keep residents engaged and informed.
• Maintain accurate records of move-in, move-out, leasing data, resident interactions, and service requests in a timely manner into the on-site property management system.
• Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility.
• Promote property products and services to prospects.
• Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
• Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates.
• Ensure guest cards are complete, entered in the property management software and follow-ups are completed for prospects.
• Gather resident feedback through surveys or informal conversations to identify areas for improvement in services and amenities.
• Proficient use of property management software systems including CRM tools to manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing trends
• Maintain thorough product knowledge of the property, sister properties and competitors.
• Identify, through market research, those properties which are under-performing and report those findings to the Manager.
• Work with the Manager to minimize expenditure, maximize revenues and adhere to budgeted cost parameters.
• Assist manager in developing and implementing effective marketing strategies to increase property, traffic and internet leads.
• Work with the Manager to execute unlawful detainers, 3 Day Notices, collect rent as due, and post all revenue data correctly in the accounting system, as required.
• Assist Manager to complete property activity reports.

SKILLS and ABILITIES

• Possess exceptional computer skills - intermediate knowledge of Microsoft Excel, Word, Adobe, and PowerPoint.
• Possess excellent communication and leadership skills.
• Possess excellent time management skills – i.e., ability to prioritize, manage time effectively and handle multiple projects and tasks.
• Possess knowledge of business practices and principles.
• Use and apply common sense and use good judgment.
• Work cooperatively and in a teamwork environment.
• Handle multiple projects and tasks and cope with stress in a composed manner.
• Respect and maintain confidentiality.

QUALIFICATIONS

• High school diploma or equivalent.
• A college degree is preferred.
• Minimum one-year multifamily leasing experience preferred.

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To meet the challenges of our growing business, ZRS is seeking skilled professionals who are highly motivated team players with the ability to work in a fast-paced environment. They must possess strong customer service skills and strong organizational and technical skills. If you possess the right attitude, dedication, and training, you can have a long, successful career at ZRS.

Benefits Healthcare

• The health and wellness of our team is a top priority for us. We offer health insurance to all of our teams, including Medical, Dental, Vision, Disability, and Life. We also offer an Employee Assistance Program (EAP) that cares for the mental health and wellness of our team members; this extends to their family members as well.

Benefits Financial

• We not only offer paid time off, but we also provide floating holidays that can be used as desired (volunteering, voting, or a mental health day).
• ZRS also provides flexible 401K plans to set up our teams with a successful and safe future.

Benefits Live Well

• We offer credits for fitness programs, incentives for annual check-ups with a physician, and discount programs for pet insurance.