Resident Service Coordinator

ZRS MANAGEMENT LLC; Rowlett (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Floating holidays

Employee Assistance Program (EAP)

Pet insurance discounts

Job summary

ZRS Management LLC is seeking a property management professional to serve as the primary liaison for residents, handling inquiries and coordinating events to foster community engagement.

You will mediate disputes, track leasing data in the on-site system, assist in marketing, and help drive lease renewals while maintaining budgets and ensuring a positive resident experience.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum one-year multifamily leasing experience preferred.
• Strong customer service and organizational skills.

Responsibilities

• Serve as the primary point of contact for residents and address inquiries promptly.
• Conduct regular check-ins with residents to ensure satisfaction.
• Organize resident events to foster community engagement.
• Mediate and resolve resident disputes per company policies.
• Maintain accurate leasing and resident records in on-site systems.

Skills

Customer service

Communication

Leadership

Time management

Teamwork

Confidentiality

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Excel

Microsoft Word

Adobe

PowerPoint

CRM software

Property management software

Job description

DUTIES and RESPONSIBILITIES

• Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.
• Conduct regular check-ins with residents to ensure satisfaction and address any issues that may arise.
• Organize and coordinate resident events and activities to foster community engagement and build relationships among residents.
• Promote a sense of community by encouraging resident participation in events and programs.
• Mediate and resolve resident disputes or complaints, working to find amicable solutions that adhere to company policies.
• Escalate issues to the Property, General or Regional Manager as necessary.
• Develop and distribute newsletters and other communications to keep residents engaged and informed.
• Maintain accurate records of move-in, move-out, leasing data, resident interactions, and service requests in a timely manner into the on-site property management system.
• Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility.
• Promote property products and services to prospects.
• Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
• Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates.
• Ensure guest cards are complete, entered in the property management software and follow-ups are completed for prospects.
• Gather resident feedback through surveys or informal conversations to identify areas for improvement in services and amenities.
• Proficient use of property management software systems including CRM tools to manage resident interactions, track service requests, and analyze data on resident satisfaction, retention, and leasing trends
• Maintain thorough product knowledge of the property, sister properties and competitors.
• Identify, through market research, those properties which are under-performing and report those findings to the Manager.
• Work with the Manager to minimize expenditure, maximize revenues and adhere to budgeted cost parameters.
• Assist manager in developing and implementing effective marketing strategies to increase property, traffic and internet leads.
• Work with the Manager to execute unlawful detainers, 3 Day Notices, collect rent as due, and post all revenue data correctly in the accounting system, as required.
• Assist Manager to complete property activity reports.

SKILLS and ABILITIES

• Possess exceptional computer skills - intermediate knowledge of Microsoft Excel, Word, Adobe, and PowerPoint.
• Possess excellent communication and leadership skills.
• Possess excellent time management skills – i.e., ability to prioritize, manage time effectively and handle multiple projects and tasks.
• Possess knowledge of business practices and principles.
• Use and apply common sense and use good judgment.
• Work cooperatively and in a teamwork environment.
• Handle multiple projects and tasks and cope with stress in a composed manner.
• Respect and maintain confidentiality.

QUALIFICATIONS

• High school diploma or equivalent.
• A college degree is preferred.
• Minimum one-year multifamily leasing experience preferred.

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To meet the challenges of our growing business, ZRS is seeking skilled professionals who are highly motivated team players with the ability to work in a fast-paced environment. They must possess strong customer service skills and strong organizational and technical skills. If you possess the right attitude, dedication, and training, you can have a long, successful career at ZRS.

Benefits Healthcare

• The health and wellness of our team is a top priority for us. We offer health insurance to all of our teams, including Medical, Dental, Vision, Disability, and Life. We also offer an Employee Assistance Program (EAP) that cares for the mental health and wellness of our team members; this extends to their family members as well.

Benefits Financial

• We not only offer paid time off, but we also provide floating holidays that can be used as desired (volunteering, voting, or a mental health day).
• ZRS also provides flexible 401K plans to set up our teams with a successful and safe future.

Benefits Live Well

• We offer credits for fitness programs, incentives for annual check-ups with a physician, and discount programs for pet insurance.