Concierge Coordinator

ONEflight International; Englewood (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Company matched 401-K

Company Paid – Medical / Dental & Vision

3 Weeks PTO first year

Paid Holidays

Catered Lunches

Job summary

A leading private air travel company in Englewood, CO, is seeking a dedicated HR Business Manager. The role involves overseeing concierge services and ensuring exceptional client experiences in the private jet industry. Candidates should have a background in customer service, proficiency in Microsoft Office, and excellent communication skills. This position offers a competitive salary of $60K annually plus bonuses and benefits including 3 weeks PTO and a matched 401-K.

Qualifications

• 2-3 years of customer service experience, preferably in hospitality or travel.
• Must be flexible with availability, after hours and weekends.
• Outgoing, hospitable nature and whatever-it-takes attitude.

Responsibilities

• Maintains accurate records of requests and arrangements.
• Responds promptly with accurate information.
• Arranges and confirms concierges’ activities.

Skills

Customer service

Microsoft Office proficiency

Verbal and written communication

Attention to detail

Organizational skills

Job description

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HR Business Manager at ONEflight International

ONEflight International is the fastest-growing market leader in developing and implementing technological solutions for non-commercial air travel through the proprietary online Book a Jet platform. With nearly 500 world-class aircraft charter operator partnerships and a network of 5,000 private jets worldwide. The demand for Private Air Travel has surged in the last two years with future predictions confirming the demand is here to stay. ONEflight has emerged as a Leader in this space through innovation, technology, and business solutions.

You are going to be working in the Private Jet Industry with a career path to move up into a career position with Elite Client base. Our ideal candidate will possess a high-level of attention to detail and is dedicated to ensuring our clients have an exceptional experience with their concierges needs (catering, transportation, accommodations, event planning) etc. This incumbent will assist with setting up catering requests, transportation, hotel reservations…etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintains accurate records of catering requests, transportation status, hotel accommodations…etc.
• Responds promptly with accurate and thorough information according to the specific request.
• Arranges and confirms all concierges’ activities that have been assigned by the V.P. of Concierge.
• Maintains a file of services including transportation sources, catering vendors, hotels, venues, client history and any other critical relevant information to the client needs.
• Will work in conjunction with the Operations team.
• Follow through appropriately in accordance with operating procedures.
• Performs other duties as assigned.

Qualifications:

• 2-3 years of customer service experience, preferably in the hospitality or travel industry
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint).
• A true desire to satisfy the needs of our clients in a fast-paced environment.
• Refined verbal and written communication skills.
• Customer service experience is required.
• Must be flexible with availability, after hours and weekends.
• The ideal candidate will have a strong work ethic, be highly organized, pay attention to detail, and have a sense of urgency.
• Outgoing, hospitable nature and whatever-it-takes attitude.

Shifts Available:

• Thursday to Monday 8 AM-5 PM (Tuesday & Wednesday - Off)

Salary: $60K Annually plus Bonuses

• Company matched 401-K
• Company Paid – Medical / Dental & Vision
• 3 Weeks PTO first year
• Paid Holidays
• Catered Lunches

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Airlines and Aviation

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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