Concierge & Reservations Specialist — Guest Services

Denver jetCenter, Inc.; Englewood (CO); Sur place; USD 25 000 - 29 000; Plein temps

Résumé du poste

JetCenters of Colorado in Denver, CO is seeking a Concierge to handle reservations for hotels, rental cars and limos for inbound aircraft, and to process fuel invoices. The role requires strong customer service, the ability to multitask, and excellent communication.

This position offers both full-time and part-time options. Candidates must meet basic education and driving record requirements; a pre-employment drug screen and background checks will be conducted.

Qualifications

• Must be 18+ years old and have a high school diploma or equivalent.
• Valid driver’s license with a good driving record.
• Ability to communicate effectively in writing and speech.
• Strong customer service skills and teamwork.
• Must be a quick learner and able to multitask.
• Problem solving and escalation skills.
• Able to pass pre-employment drug screen, security check, driving records check, and non-DOT physical; some roles may require a credit check.

Responsabilités

• Handle reservations for hotels, rental cars, and limos for inbound aircraft.
• Process fuel invoices and related paperwork.
• Demonstrate strong customer service and multitasking abilities.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Team player

Multi-tasking

Quick learner

Problem solving

Background checks

Valid driver's license

Formation

High School Diploma or equivalent

Description du poste

Description

jetCenters of Colorado is, "Home", to the major gateway cities of the majestic Rocky Mountains.

jetCenters of Colorado is comprised of three full service Fixed Based Operators (FBOs) along Colorado's Front Range-branding safety, service and security as our top priorities. We offer flight services for business, general, commercial and military aircraft operations. Our award-winning, professional service combined with our amenities allow us to fully accommodate our customers and their aircraft using the jetCenters of Colorado preferred FBO network.

jetCenter locations include: Colorado Springs, CO, Denver, CO and Fort Collins-Loveland, CO

The Denver (APA) location is seeking to fill a Concierge position; both full-time and part-time. The Concierge position entails handling reservations for hotels, rental cars, and limos for inbound aircraft, processing fuel invoices, displaying strong customer service and the ability to multi-task; plus other duties as assigned.

Requirements

Required Education/Experience/Skills/Abilities:

• Age 18+
• High School Diploma or equivalent
• Valid Driver’s license, good driving record and reliable transportation
• Ability to communicate effectively both in written and and oral form
• Must have strong customer service skills
• Must be a team Player
• Must be a quick learner
• Must be able to multi-task
• Must have problem solving / conflict resolution skills, but know when to escalate
• Must be able to pass a pre-employment drug screen, security check, motor records check and non-DOT physical, post offer; certain positions may require a credit check.

Preferred Education/Experience/Skills/Abilities:

• Age 18+
• Prior FBO experience

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk; or
• The employee is occasionally required to stand; walk, climb stairs and ladders; reach with hands and arms and stoop; kneel; crouch; or
• The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, depth perception, ability to distinguish colors, and ability to adjust.
• Must possess sufficient mobility, strength, or dexterity in both arms and hands and both legs to reach upward, sideways, downward to work with paper files and sufficient mobility and dexterity to utilize computer systems, fax machines, copiers, and other office.
• Must possess: 1) ability to read and understand instructions, drawings, safety guides, and other written materials necessary to perform job; 2) sufficient visual capacity to perform the applicable functions without assistance of visual aids other than eye contacts or eye glasses; 3) sufficient spoken aural capacity to hear and understand instructions, warning bells, fire alarms, or shouted instructions without assistance of auditory aids other than a hearing aid; and 4) ability to impart information orally so that others understand and can respond appropriately.

Compensation & Benefits

Compensation includes a base salary and competitive benefits package. (Must be full-time to be eligible for benefits)

Salary Range

$18-21 per hour, depending on experience/location

jetCenters of Colorado is an Equal Employment Opportunity and Affirmative Action Employer, and does not discriminate based on race, sex, color, age, religion, national origin, sexual orientation, gender identity/gender identity expression, lawful political affiliations, veteran status, disability, and/or any other legally protected status under applicable federal, state, and local equal opportunity laws.

This opportunity will remain open, until position(s) are filled.

For additional information, please also visit our website, https://jetcentersofcolorado.com