Concierge Coordinator

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a compassionate team at a community-focused hospital dedicated to providing exceptional patient care. As a concierge coordinator, you will play a vital role in enhancing the patient experience by ensuring comfort and satisfaction. This position involves scheduling appointments, connecting patients with essential resources, and maintaining a welcoming environment. With a commitment to health equity and community service, this role offers a unique opportunity to make a significant impact on the lives of patients and their families. If you are passionate about healthcare and customer service, this position is perfect for you.

Qualifications

• High School Diploma required for the position.
• Excellent communication and customer service skills are essential.

Responsibilities

• Schedule appointments and connect patients to necessary resources.
• Ensure patient comfort and satisfaction through attentive care.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Customer Service

Communication Skills

Confidentiality

Empathy

Education

High School Diploma

Job description

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago, creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

GENERAL SUMMARY:

The concierge coordinator is responsible for providing outstanding customer service to patients and visitors of the hospital. This includes connecting patients to resources, scheduling appointments, and providing patients comfort, whether that's an extra blanket or listening ear.

DESCRIPTION:

Duties and Responsibilities:

• Scheduling patients' appointments with primary care and specialist physicians and connecting patients with resources they need (Medicaid, food stamps, etc).
• Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%.
• Comforting patients by anticipating patients’ anxieties and answering their questions.
• Recording and collecting patient information for follow-up appointments.
• Protecting patients' rights by maintaining confidentiality of personal and financial information, ensuring HIPAA compliance.
• Extending excellent patient care to ensure patient comfort and satisfaction.

JOB SPECIFICATIONS:

Required Knowledge, Skills and Abilities:

• High School Diploma required.
• Good oral/written communication skills required.
• Ability to read work orders and/or receive verbal instructions required.
• SMILE.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Insight is an equal opportunity employer and values workplace diversity!