Concierge CNA (Certified Nurse Assistant)

Bayview Healthcare; The Villages (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Job summary

Bayview Healthcare in The Villages, FL is seeking a CNA/Concierge to support smooth hospital-to-nursing-home transitions and deliver exceptional non-clinical care.

You will greet patients and families, help orient them to the facility, address concerns, and coordinate with care teams to enhance satisfaction and comfort in a compassionate, organized manner.

Qualifications

• Current Florida CNA certification required.
• Ability to pass a drug screen and Level 2 background check.
• At least 1 year experience in a Skilled Nursing Facility preferred.

Responsibilities

• Greet and welcome patients and families upon arrival and assist with settling them into rooms.
• Provide facility orientation and information on services, amenities, and schedules.
• Serve as liaison for non-clinical concerns and coordinate with staff to resolve issues promptly.

Skills

Communication skills

Compassionate care

Customer service

Organizational skills

Education

Florida CNA certification

Job description

CNA/Concierge

Bayview Healthcare is looking to fill CNA/Concierge positions. The CNA Concierge plays a vital role in ensuring a seamless transition for short-term patients transferring from the hospital to our nursing home. This position focuses on delivering exceptional customer service, enhancing patient satisfaction, and acting as a point of contact for patient concerns and questions. The ideal candidate will possess strong communication and organizational skills and demonstrate compassion and professionalism in all interactions.

* Current Florida CNA is required

What we offer you as the CNA/Concierge:

Competitive Pay

Paid Time Off

We are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

Requirements of the CNA/Concierge:

Current Florida CNA (Certified Nursing Assistant) certification required.

Ability to pass a drug screen and Level 2 background check

Experience of the CNA/Concierge:

At least one (1) year experience in a Skilled Nursing Facility preferred

Key Responsibilities

• Hospital-to-Nursing Home Transition Support:

  • Greet and welcome patients and families upon arrival.

  • Assist with settling patients into their rooms, ensuring comfort and familiarity with the facility.

  • Provide an orientation to the facility, including amenities, schedules, and services available.

• Patient Satisfaction and Advocacy:

  • Serve as a primary contact for patients and families regarding non-clinical concerns.

  • Regularly check in with patients to ensure their needs are met and provide updates to the appropriate teams as necessary.

  • Act as a liaison between patients, families, and staff to address and resolve concerns promptly.

• Customer Service Excellence:

  • Build positive relationships with patients and families to enhance their experience.

  • Provide information about facility services, including therapy, dining, and recreational activities.

  • Offer assistance with coordinating appointments or follow-ups as needed.