Concierge CNA

Bayview Healthcare; Melbourne (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Job summary

Bayview Healthcare is seeking a CNA/Concierge to support the smooth transition of short-term patients from hospital to our nursing home. The role emphasizes excellent customer service, patient satisfaction, and serving as the go-to contact for patient questions.

The facility is a skilled nursing and rehabilitation center dedicated to maximizing residents' potential with a modern, comfortable, and secure environment. A great working atmosphere is emphasized, valuing every team member.

Qualifications

• Current Florida CNA certification required.
• Ability to pass a drug screen and Level 2 background check.
• At least 1 year experience in a Skilled Nursing Facility preferred.

Responsibilities

• Hospital-to-Nursing Home Transition Support: Greet and welcome patients and families; assist with settling patients; provide orientation to facility.
• Patient Satisfaction and Advocacy: serve as primary contact for non-clinical concerns; check in with patients; liaison between patients, families and staff.
• Customer Service Excellence: build positive relationships; provide information about services; assist with coordinating appointments.

Skills

CNA Certification

Florida CNA license

Patient service orientation

Job description

Bayview Healthcare

CNA/Concierge

Bayview Healthcareis looking to fill CNA/Concierge positions. The CNA Concierge plays a vital role in ensuring a seamless transition for short-term patients transferring from the hospital to our nursing home. This position focuses on delivering exceptional customer service, enhancing patient satisfaction, and acting as a point of contact for patient concerns and questions. The ideal candidate will possess strong communication and organizational skills and demonstrate compassion and professionalism in all interactions.

• Current Florida CNA is required

What we offer you as the CNA/Concierge:

• Competitive Pay
• Paid Time Off

We are a skilled nursing and rehabilitation facility that is dedicated to helping our residents maximize their potential and live their lives to the fullest. We offer a modern, comfortable, and secure facility staffed by caring professionals where individuals receive the finest sub-acute medical care, rehabilitation services, and 24-hour skilled nursing care. We are committed to maintaining a facility where compassionate care is provided in an environment of respect, dignity. It is also a great working environment for our staff as we truly value and appreciate each member of our team!

Requirements of the CNA/Concierge:

Current Florida CNA (Certified Nursing Assistant) certification required.

Ability to pass a drug screen and Level 2 background check

Experience of the CNA/Concierge:

At least one (1) year experience in a Skilled Nursing Facility preferred

Key Responsibilities

• Hospital-to-Nursing Home Transition Support:

  • Greet and welcome patients and families upon arrival.

  • Assist with settling patients into their rooms, ensuring comfort and familiarity with the facility.

  • Provide an orientation to the facility, including amenities, schedules, and services available.

• Patient Satisfaction and Advocacy:

  • Serve as a primary contact for patients and families regarding non-clinical concerns.

  • Regularly check in with patients to ensure their needs are met and provide updates to the appropriate teams as necessary.

  • Act as a liaison between patients, families, and staff to address and resolve concerns promptly.

• Customer Service Excellence:

  • Build positive relationships with patients and families to enhance their experience.

  • Provide information about facility services, including therapy, dining, and recreational activities.

  • Offer assistance with coordinating appointments or follow-ups as needed.