CNA Concierge: Patient Experience & Transitions

Bayview Healthcare Ltd.; Melbourne (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Job summary

Bayview Healthcare is seeking a CNA/Concierge to support the smooth transition of short-term patients from hospital to our nursing home. The role emphasizes excellent customer service, patient satisfaction, and serving as the go-to contact for patient questions.

The facility is a skilled nursing and rehabilitation center dedicated to maximizing residents' potential with a modern, comfortable, and secure environment. A great working atmosphere is emphasized, valuing every team member.

Qualifications

• Current Florida CNA certification required.
• Ability to pass a drug screen and Level 2 background check.
• At least 1 year experience in a Skilled Nursing Facility preferred.

Responsibilities

• Hospital-to-Nursing Home Transition Support: Greet and welcome patients and families; assist with settling patients; provide orientation to facility.
• Patient Satisfaction and Advocacy: serve as primary contact for non-clinical concerns; check in with patients; liaison between patients, families and staff.
• Customer Service Excellence: build positive relationships; provide information about services; assist with coordinating appointments.

Skills

CNA Certification

Florida CNA license

Patient service orientation

Job description

Bayview Healthcare is seeking a CNA/Concierge to support the smooth transition of short-term patients from hospital to our nursing home. The role emphasizes excellent customer service, patient satisfaction, and serving as the go-to contact for patient questions.

The facility is a skilled nursing and rehabilitation center dedicated to maximizing residents' potential with a modern, comfortable, and secure environment. A great working atmosphere is emphasized, valuing every team member.