Front Desk Clerk - Bellagio

MGM Resorts; South Carolina; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free meals

Free parking

Health & income protection

Professional development opportunities

Wellness programs

Employee discounts

Job summary

MGM Resorts in Las Vegas, Nevada seeks a Front Desk Representative to create a warm first impression for guests in a luxury resort. You will assist with arrivals, departures, reservations, and special requests to ensure a seamless stay.

The ideal candidate has 1 year of guest-facing service and cash handling experience, is 18+ with a High School Diploma or GED, and can work varied shifts including weekends and holidays.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• At least 1 year of guest-facing customer service experience preferred.
• At least 6 months of cash handling experience preferred.
• Excellent communication and interpersonal skills; able to work varied shifts including weekends and holidays.

Responsibilities

• Welcome guests and provide warm, personalized service.
• Handle check-ins/check-outs and manage reservations and requests.
• Promote MGM Rewards enrollment and benefits where appropriate.
• Collaborate with housekeeping and other departments to meet guest expectations.
• Process payments and balance cash transactions according to procedures.

Skills

Customer service

Cash handling

Guest-facing service

Education

High School Diploma or GED

Tools

POS Systems

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

Join the team as a Front Desk Representative, where you'll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you'll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay.

THE STARTING PAY RATE: $19.35 / Per Hour

THE DAY-TO-DAY:

• Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics
• Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner
• Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits
• Partner with Housekeeping and other departments to meet guest expectations and special requests
• Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant Guest Facing Customer Service experience preferred
• Six (6) months of prior relevant cash handling experience preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042

Are you ready to JOIN THE SHOW ?