Concierge Assistant Manager

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Early/Daily Pay available

Job summary

Jones Lang LaSalle Incorporated in Chicago, IL is seeking a Concierge Assistant Manager to oversee a guest-focused team and assist the Concierge Manager in daily operations. You will greet tenants and visitors, enforce protocols, coach staff, coordinate with property management on initiatives, and build relationships with local networks to ensure superior service.

This on-site role offers a stable schedule, opportunities for leadership growth, and a comprehensive benefits package designed to

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining.
• Minimum 1 year leadership experience.

Responsibilities

• Set exemplary service standards and support all property programs.
• Coach and train team members on policies, procedures, and standards.
• Motivate team to exceed guest expectations while maintaining accountability.
• Greet tenants and visitors professionally and enforce visitor protocols.
• Respond promptly to inquiries and provide guidance to tenants and visitors.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

MS Office

Education

High school diploma or equivalent

Job description

## Concierge Assistant ManagerAplikujremote type: On-sitelocations: Chicago, ILtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ526682**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Title: Concierge Assistant ManagerJLL’s Experience Management team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard forsuperior experiences for our clients, guests, and our teams.Job SummaryTo provide outstanding guest experiences while supporting the Concierge Manager with oversight of the team.Serves as the main point of contact for team and client when Concierge Manager is unavailable.**Estimated total compensation for this position:**$24.44 per hour*The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data* *.*Expected Schedule: Monday - Friday 7:00 am - 3:30 pmKey Responsibilitieso Set exemplary service standards and support all property programso Coach and train team members on proper implementation of policies, procedures, and standardso Motivate team to exceed guest expectations while holding them accountableo Maintain professional appearance of designated workspaces with appropriate resourceso Build and maintain relationships with area concierge networks and tourism industry contactso Work with management to execute property initiatives and meet job function goalso Demonstrate strong knowledge of local community, events, and attractionso Greet tenants and visitors professionally throughout the propertyo Enforce visitor protocols and contact tenants for guest authorization as neededo Respond promptly to inquiries and provide guidance to tenants and visitorso Maintain knowledge of building management and security protocolso Report on security issues and team concerns to appropriate partieso Provide coaching to team members and foster a positive team environmento Serve as primary point of contact when Concierge Manager is unavailableo Additional duties as assignedRequired Skillso Professional demeanor and appearanceo Leadership ability with desire to lead-by-exampleo Outstanding people skills and communication abilitieso Flexibility and adaptability in changing circumstanceso Strong organizational skills and ability to multi-tasko Quick and efficient problem-solving abilitieso Self-starter who takes initiative and anticipates needso Computer literacy, especially with MS Office applicationso Respectful treatment of all team membersExperience & Educationo High school diploma or equivalento Minimum 1 year experience in luxury hospitality, high-end retail, or fine diningo Minimum 1 year leadership experienceThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Location:**On-site –Chicago, ILIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:**JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.