Concierge and Barista

Pcp-Elevate; Cleveland (OH); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

401(k) matching

Job summary

PCP is seeking a Concierge and Barista in Cleveland, OH to manage the front desk, greet residents, and support Elevation Club events. You will perform barista duties, oversee lobby presentation, and assist with leasing tours.

The role emphasizes guest services, safety, and coordinating resident experiences in a luxury multifamily setting. A strong hospitality background is valued.

Qualifications

• High school diploma or equivalent required.
• Proficiency in Word, Excel, and internet-based applications.
• Excellent interpersonal, leadership, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Marketing, event coordination, or budgeting experience preferred.
• Hospitality, hotel, or luxury service experience a plus.

Responsibilities

• Manage daily front desk operations, including opening and closing procedures for the lobby, common areas, and tour route.
• Maintain cleanliness and presentation of the lobby and resident-facing spaces to ensure a consistently elevated appearance.
• Greet residents, prospects, vendors, contractors, and guests, providing exceptional customer service.
• Monitor security cameras, conduct property walks, and follow all security protocols.
• Receive, log, organize, and distribute resident packages, including delivery when needed.
• Respond to resident inquiries and follow up on work orders to ensure timely resolution.
• Ensure inventory and timely ordering of supplies for concierge services and espresso bar.
• Perform barista services and maintain espresso bar equipment.
• Assist with leasing tours and clearly communicate Elevation Club benefits.

Skills

Customer service

Hospitality

Communication

Multitasking

Event coordination

Leadership

Microsoft Office

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Concierge and Barista

Cleveland, OH, US

9 days ago Requisition ID: 1085

Salary Range: $19.00 To $22.00 Hourly

Position Title: Concierge and Barista
Employment Type: Full-Time

Company Overview:
PCP is a multifamily development company focused on land acquisition, development, and long-term holdings in high-growth lifestyle markets. As we continue to grow, we are seeking a skilled and experienced Concierge to join our team. The ideal candidate will be responsible for providing a wide range of guest services for our tenants.

Key Responsibilities

Front Desk, Concierge, and High-Rise Operations

• Manage daily front desk operations, including opening and closing procedures for the lobby, common areas, and tour route
• Maintain cleanliness and presentation of the lobby and resident facing spaces to ensure a consistently elevated appearance
• Curate seasonal lobby décor to create a warm and welcoming environment
• Greet residents, prospects, vendors, contractors, and guests, providing exceptional customer service and assistance as needed
• Monitor security cameras, conduct property walks, and follow all established security protocols
• Maintain situational awareness to identify safety hazards, security concerns, or suspicious activity
• Enforce access control and visitor management procedures
• Receive, log, organize, and distribute resident packages, including delivery when needed
• Respond to resident inquiries, service concerns, and follow up on work orders to ensure timely resolution
• Ensure adequate inventory and timely ordering of supplies for concierge services, espresso bar, and common areas
• Ensure front desk coverage at all times during office hours and coordinate scheduling to maintain consistent coverage
• Perform barista services and maintain espresso bar equipment
• Organize and maintain storage areas for safety and operational efficiency

Resident Experience and Engagement

• Support the Property Manager and Elevation Club Director in planning, coordinating, and executing Resident and Elevation Club events
• Oversee onsite and off-site Elevation Club events
• Participate in resident events as part of Elevation Club programming
• Promote resident engagement initiatives, including events, guest suite exchanges, and resident perks programs
• Create and distribute marketing materials to promote resident programming and events
• Proactively create meaningful moments and elevated experiences for residents and guests
• Collaborate with the management team to develop local recommendations for residents, including dining, transportation, recreation, and lifestyle resources
• Assist with resident communications such as newsletters to enhance engagement at the community and within the surrounding area

Administrative and Leadership Support

• Conduct routine site walks to identify service needs and maintain a polished environment
• Complete administrative tasks and reporting as assigned by the Property Manager
• Maintain professional relationships with residents, team members, vendors, and partners
• Assist with leasing tours and clearly communicate Elevation Club benefits to prospects
• Serve as a backup Leasing Specialist and conduct leasing tours as needed
• Model professionalism, strong communication, and service excellence
• Maintain accurate records, reports, and documentation in accordance with company standards
• Handle resident and guest information with discretion and confidentiality

Qualifications

• High school diploma or equivalent required, college degree or equivalent experience preferred
• Proficiency in Microsoft Word, Excel, and internet-based applications
• Strong organizational skills with attention to detail and follow through
• Excellent interpersonal, leadership, and customer service skills
• Professional, approachable, and service oriented demeanor
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated and capable of working independently
• Marketing, event coordination, or budgeting experience preferred
• Hospitality, hotel, or luxury service experience a plus

• Competitive salary and performance-based bonuses.
• Comprehensive medical benefits package.
• Retirement savings plan with company match.