Concierge Administrative Assistant

Taleo; Scottsdale (AZ); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

PTO, Sick Pay, Holiday Pay, and Paid P

Tuition Reimbursement

Professional Development Scholarship

Internships

Affordable medical, dental, and vision

Medical FSA and Dependent Care FSA

Free onsite medical clinic

Mental health resources

Free employee meals

Free golf and tennis

Matching Retirement 401K Plan

Job summary

Desert Mountain Club invites applications for a Concierge Administrative Assistant to support the Director of Member Services and deliver a world-class experience to members and guests. The role emphasizes proactive communication, event info maintenance, and coordination across Concierge staff.

The ideal candidate has at least two years in admin/office roles, plus familiarity with private club or resort settings, and may require Notary Public certification after hire.

Qualifications

• Two years of admin/office support experience.
• One year of admin experience in Food & Beverage, Concierge, hotel, private club, or resort environments.

Responsibilities

• Assist Director of Member Services with drafting member communications.
• Distribute schedules, calendars, and materials to teammates.
• Answer calls and maintain Concierge desk coverage.
• Ensure clubhouse facilities are clean and welcoming.
• Stay updated on upcoming events and maintain the Master Event list.
• Maintain supplies for the Member Services office and order as needed.
• Keep COIs and vendor forms records.
• Communicate event information to managers and staff.
• Maintain Lost and Found for members.
• Assist with registration during events and weekends.
• Build relationships with local vendors.
• Inform Director of issues needing attention.
• Collaborate with Marketing to post event flyers and menus.
• Submit Member Services Bullet Points to the Senior Leadership packet.

Skills

Administrative experience

Customer service

Notary Public Certification

MS Office

Tools

MS Office

Calendar management

Job description

Location (Clubhouse) Desert Mountain Club

Join the Member Services team at Desert Mountain Club, one of the largest and most prestigious private country clubs in North America!

As a Concierge Administrative Assistant, you'll assist the Director of Member Services in delivering a world-class experience to our members and guests thought Concierge services while maintaining thorough, effective and proactive communication and coordination. In addition, this teammate will assist all Concierge staff in enhancing the Member Services by providing up-to-date information for on and offsite events and activities, making reservations, drafting various member and group communications and digital website tasks.

What We're Looking For

• Minimum of two (2) years of experience in administrative or office support, including filing, computer skills, and ordering.
• Minimum of one (1) year of administrative experience in Food & Beverage, Concierge, hotel, private club, and/or resort environments .
• Excellent verbal and written communication skills. Must have command of letter writing and document preparation skills, including grammar and style according to normally accepted standards.
• Notary Public Certification required. (Please note, this can be obtained upon hire).

BENEFITS

Join one of the Top 10 Platinum Clubs of America and enjoy exceptional benefits and perks, including:

• Competitive pay
• PTO, Sick Pay, Holiday Pay, and Paid Parental Leave
• Tuition Reimbursement, Professional Development Scholarship
• Internships
• Affordable medical, dental, and vision coverage
• Medical FSA and Dependent Care FSA
• FREE onsite medical clinic to all employees & their dependents
• Mental health, wellness, and virtual care resources
• FREE employee meals during shifts or meal stipend
• FREE golf and tennis
• Matching Retirement 401K Plan

*Please note, benefits are dependent on your DOL Status (ex. Full-Time, Part-Time, Seasonal).

JOB DETAILS

Responsibilities:

• Assist Director of Member Services with drafting member communications, to include addressing member feedback and needs pertaining to Concierge services, social club operations, member group questions, and other inquiries.
• Distribute schedules, social club & dining calendars, and other written materials to all teammates
• Answer incoming calls in accordance with Desert Mountain Service Standards. Maintain Concierge desk coverage as needed in all locations. Provide Member notary and other services as needed.
• Ensure appearance, upkeep, and cleanliness of all clubhouse facilities, to include all desk locations, back-office area at C/G and shared spaces. Ensure the club is clean, welcoming, and presentable.
• Stay abreast and promote all upcoming events and activities at the Clubhouses, maintain most current copy of the "Master Event list" spreadsheet.
• Maintain supplies and materials for the Member Services office operation and order as needed.
• Keep records of COIs and forms for vendors, including those with direct relationships to Desert Mountain Services such as auto detailing, speaker series contracts, etc.
• Communicate and answer questions regarding restaurant and club events, mountain wide in a professional and courteous manner. Direct feedback, questions, and comments to appropriate manager or department.
• Maintain "Lost and Found" for the membership through Club Operations
• Assist with registration during special club activities as needed, including outside of Concierge Hours of Operation and/or on weekends.
• Build and maintain good relationships with local vendors (i.e., florists, limousine services, etc.).
• Inform Director of Member Services of all items needing attention to include concerns by members, vendors, and guests.
• Point person for DM Fine Wine Club and communications, to include quorum information and monthly Fine Wine Club dinner invites and updates. Maintain the DMFWC Member roster.
• Work with the Marketing & Communications Team to ensure all built events have flyers, menus, and 4-up cards. Post these around the clubhouse, online, and wherever else required.
• Submit Member Services Bullet Points in the monthly Senior Leadership packet.
• OtherdutiesasassignedbytheDirectorofMember Services .

Physical Requirements & Working Conditions:

• Requiredtolift,carry,pushand/orpullupto50pounds– Occasionally
• Requiredtositforlongperiodsof time.
• Requiredto standandwalk– Occasionally
• Must be available to work days, nights, weekends, and holidays, as required by business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR COMPANY

Desert Mountain Club is one of the nations premier private clubs, located in the scenic foothills of North Scottsdale, Arizona. Spanning more than 8,000 acres, Desert Mountain features:

• Seven signature golf courses ( six of which are Jack Nicklaus & a par 54 championship course )
• Seven distinctive clubhouseswith unique dining and banquet experiences
• Award-winning spa, fitness center, tennis, pickleball, and swim facility.
• Dozens of hiking and biking trails

What truly sets Desert Mountain apart is our people. We foster a culture built on care, respect, teamwork, wellbeing, and growth where teammates feel valued and proud to be part of the team.

Desert Mountain Club is proud to be an Equal Opportunity Employer committed to fostering a workplace built on inclusion, respect, and opportunity for all teammate's.

Desert Mountain is proud to be an Equal Opportunity Employer and is committed to providing an environment of mutual respect. We do not discriminate or tolerate discrimination against any employee or applicant based upon race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, physical or mental disability, military and veteran status, genetic information, or any other characteristic protected by applicable law.