Concierge Account Executive

Professional Alternatives; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Professional Alternatives in Dallas is seeking a results-driven inside sales professional to engage movers and renters, guide them through electricity, internet, cable, and home services, and lead them through the enrollment process.

You will build rapport, manage a pipeline of inbound inquiries, close enrollments, and maintain CRM records in an office-based environment. The role emphasizes consultative sales, customer success, and collaboration with team leads in a fast-paced setting.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to identify customer needs through consultative conversations.
• Experience handling objections and closing sales.

Responsibilities

• Connect with Customers: Contact movers and renters, handle inbound inquiries, build rapport, manage pipeline.
• Consultative Sales: Educate on home services, guide plan comparisons, complete enrollments, document information.
• Customer Success: Deliver strong onboarding experience, maintain CRM records, learn provider offerings.

Skills

Communication

Relationship-building

Consultative selling

CRM experience

Organization

Tools

CRM systems

Job description

Job ID#: 42847

In this role, you'll work with warm leads and inbound inquiries from movers and renters looking for assistance with electricity, internet, cable, home security, and other home services. Rather than cold calling, you'll be guiding customers through their options, helping them make informed decisions, and ensuring a seamless enrollment process.

If you enjoy sales, building relationships, and helping customers find the right solutions, this could be a great opportunity for you.

What You'll Do

Connect with Customers

• Contact movers and renters who have expressed interest through marketing campaigns, referral partners, or other lead sources
• Handle inbound phone calls and chats from customers seeking assistance with home services
• Build rapport and identify customer needs through consultative conversations
• Manage and prioritize a pipeline of leads and follow-ups

Consultative Sales

• Educate customers on electricity plans and available home services
• Recommend internet, cable, security, and other home services based on customer needs
• Guide customers through plan comparisons and service options
• Handle objections professionally while building trust and confidence
• Complete enrollments accurately and efficiently
• Ensure all customer information and enrollments are properly documented

Customer Success

• Deliver an exceptional customer experience from first contact through enrollment
• Maintain accurate CRM records and follow-up activities
• Learn provider offerings, products, and industry updates
• Partner with team leads and colleagues to continuously improve performance

What We're Looking For

• Strong communication and relationship-building skills
• Positive, goal-oriented attitude with a passion for helping customers
• Ability to uncover customer needs and recommend appropriate solutions
• Comfortable handling objections and closing sales in a professional manner
• Strong organizational skills and ability to manage multiple follow-ups
• Ability to learn new products, services, and technology quickly
• Resilient and motivated in a performance-driven environment
• Comfortable working in an office-based sales environment

Preferred Qualifications

• 1+ years of sales, inside sales, call center, account management, or customer service experience
• Experience working with CRM systems
• Background in telecom, energy, insurance, home services, or other consumer-choice industries
• Bilingual English/Spanish a plus

Founded in 1998, Professional Alternatives is an award-winning recruiting and staff agency that utilizes technology and relationships to deliver top talent.