Concierge

Commonwealth Senior Living; Wyoming, Northern (MI, KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Commonwealth Senior Living in Michigan is seeking a part-time Concierge to greet guests, manage front desk operations, and support residents and families with warmth and professionalism.

The role requires weekend availability, a courteous manner, strong communication, and the ability to handle calls and tours; training and confidentiality are emphasized.

Qualifications

• High school education or equivalent is required.
• Must read, write, speak and understand English.
• Prior experience working with the public.
• Must be comfortable with a multi-line telephone system.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to communicate effectively with all levels of staff, residents and families.
• Must be willing to perform non-professional duties.
• Must maintain confidentiality.

Responsibilities

• Receive guests and visitors, signing them in.
• Assist visitors in finding resident rooms.
• Answer telephone, take messages, respond to requests, and forward information to staff.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence and reports as requested.
• Sort mail and distribute to mailboxes, residents and departments.
• Maintain confidentiality of resident information and provide information about services.
• Provide tours and community information to prospective residents and families.
• Keep front desk and lobby area neat and organized.

Job description

Pay rate: $16 per hour

Position: Part-time 8am to 3pm every other weekend and occasional evenings from 3pm to 7pm.

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Culture Ambassador

Models the core values of the company:

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It's Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

• Ensures all personnel exemplify the core values of the company at all times.
• Create and drive the sales culture at the community.