Concierge

Commonwealth Senior Living at North Byron; Wyoming (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Commonwealth Senior Living at North Byron is seeking a part-time Concierge to welcome guests, residents and vendors with courtesy and professionalism. The role is front-desk oriented, handling calls, guiding visitors, and assisting staff to keep the community running smoothly.

Responsibilities include answering phones, signing in guests, coordinating information, and maintaining confidentiality. The ideal candidate has a high school diploma, strong communication skills, and an interest in

Qualifications

• High school diploma or equivalent.
• Must read, write, speak and understand English.
• Experience working with the public.
• Basic computer skills.
• Comfort with a multi-line telephone system.
• Good health; PPD screening required.
• Interest in people, especially the geriatric population.
• Ability to work with minimal supervision.
• Effective communication with all staff and visitors.
• Willing to perform non-professional duties.
• Calm under emergency situations.
• Cooperative and enthusiastic.
• Attend mandatory meetings and training.
• Maintain confidentiality.

Responsibilities

• Receive guests and visitors and have them sign in.
• Assist visitors in finding resident rooms.
• Answer phones, take messages, and transfer calls.
• Announce appointments to staff.
• Type memos and documents as requested.
• Sort mail and distribute to proper boxes.
• Create a warm, personal atmosphere.
• Maintain confidentiality of resident information.
• Be knowledgeable about community services and rates.
• Assemble and maintain information packets.
• Keep front desk and lobby neat and organized.
• Perform other duties as assigned by supervisor.
• Attend to other duties as needed.

Skills

English language

Public interaction

Basic computer skills

Phone system

Confidentiality

Emergency readiness

Teamwork/cooperation

Training attendance

Education

High school diploma

Tools

Multi-line telephone system

Job description

Pay rate: $16 per hour

Position: Part-time 8am to 3pm every other weekend and occasional evenings from 3pm to 7pm.

The Concierge is a critical person and serves as the front-of-house for all external stakeholders and guests. As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Community Leadership Team in helping the community run smoothly in administrative activities.

Qualifications

• High school education or equivalent required.
• Must be able to read, write, speak and understand the English language.
• Prior experience in working with public.
• Basic computer skills preferred.
• Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
• Good physical and mental health; PPD screening required.
• Must have an interest in people, especially the geriatric population.
• Ability to work without close supervision and to follow verbal and written instructions.
• Must use tact and courtesy in dealing with staff, residents, their families and visitors.
• Must possess the ability to communicate effectively with all levels of management, employees and outside contacts.
• Must be willing to perform non-professional duties.
• Must be level-headed in emergency situations and have an acute sense of responsibility.
• Must possess a spirit of cooperation and enthusiasm.
• Must attend all mandatory company meetings and specified training sessions.
• Must maintain confidentiality.

Areas of Primary Responsibility

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone, takes messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents and departments.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned

Culture Ambassador

Models the core values of the company:

• We Care About People
• We Do the Right Thing
• We are Passionate, Have Fun, and Celebrate Success
• We Speak Up! It's Our Responsibility
• We Take Ownership and Add Value
• We are Respectful

• Ensures all personnel exemplify the core values of the company at all times.
• Create and drive the sales culture at the community.