Concierge

Willow Valley Communities; Willow Street (PA); On-site; USD 18,000 - 25,000; Full time

Job summary

Willow Valley Communities is seeking a Pool Concierge Team Member at The Lakes Campus in Lancaster, PA. You will be the friendly face for Residents and guests, delivering outstanding service while supporting security and administrative operations.

The role emphasizes a warm, organized, and customer-focused environment with responsibilities ranging from greeting guests to handling communications and daily clerical tasks.

Qualifications

• Proficiency in Microsoft Office.
• High school diploma or GED, or 1–3 months of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Greet on-site guests, determine the nature of their visit, provide information and directions, and announce guests to appropriate personnel.
• Monitor guest access to Residential building entrances via call boxes and cameras, and issue passes when required.
• Answer incoming telephone calls, determine the purpose of callers, and transfer calls to the appropriate Team Member or department.
• Facilitate communication with Team Members through two-way radio systems.
• Submit maintenance requests for Willow Valley Communities property and Residents.
• Process payments for services and reconcile daily cash box receipts.

Skills

Microsoft Office

Education

High school diploma or GED

Job description

Overview

Concierge - (Pool)

Willow Valley CommunitiesThe Lakes Campus | Lancaster, PA

Are you a people person who enjoys creating exceptional experiences and making others feel welcome? At Willow Valley Communities (WVC), we're looking for a Pool Concierge Team Member to be the friendly face and trusted first point of contact for our Residents and guests.

In this rewarding role, you'll help foster a warm, safe, and inviting atmosphere while supporting communication, security, and administrative operations throughout our community. If you thrive in a customer-focused environment, enjoy staying organized, and want to be part of a team dedicated to enriching the lives of others, we'd love to hear from you!

Why Join Willow Valley Communities?

At Willow Valley Communities, our Team Members are at the heart of everything we do. When you join our team, you'll enjoy:

• Opportunities for career growth and professional development
• Team Member recognition events and appreciation initiatives
• Weekly pay
• And many more!

Compensation

$15.50 per hour

What You'll Do

As a Pool Concierge Team Member, you'll play an important role in ensuring Residents and guests receive outstanding service and support every day. Responsibilities include:

• Maintain a professional appearance and demeanor while creating a warm, welcoming, pleasant, and safe environment for Residents and guests.
• Greet on-site guests, determine the nature of their visit, provide information and directions, and announce guests to appropriate personnel. Monitor guest access to Residential building entrances via call boxes and cameras, and issue passes when required.
• Answer incoming telephone calls, determine the purpose of callers, and transfer calls to the appropriate Team Member or department. Take and deliver messages or transfer calls to voicemail when necessary.
• Facilitate communication with Team Members through two-way radio systems.
• Stay informed on WVC publications, Team Member Intranet, and Resident Intranet resources to accurately answer questions and provide information, directions, and assistance.
• Ensure key boxes remain secure and all key permissions are followed when issuing keys. Support Resident move-in and move-out processes by issuing and accepting keys and completing associated paperwork.
• Respond to emergency phone calls and alarms through the Simplex system and dispatch the appropriate Team Members. Facilitate communication during emergency situations through resolution.
• Communicate with the Manager on Duty, Maintenance Team Members on Call, Team Leaders, and various departments as needed.
• Follow guest room check-in and check-out procedures and create guest room reservations upon request.
• Maintain familiarity with transportation schedules, make transportation reservations, and facilitate communication for WVC transportation services.
• Submit maintenance requests for WVC property and Residents.
• Submit IT service requests for WVC computers and phones.
• Utilize Microsoft Office and learn additional software, databases, and web applications as needed.
• Receive, sort, and distribute USPS mail, interoffice mail, packages, and floral deliveries.
• Operate copier and fax machines and ensure supplies are adequately stocked.
• Ensure the safe remains locked and secure, process payments for services, and reconcile daily cash box receipts.
• Provide general typing support, including memos, letters, schedules, correspondence, reports, and other requested documents.
• Maintain knowledge of all Concierge Desk daily operating procedures.
• Perform clerical duties including copying, faxing, scanning, and collating documents.

What You Bring

We're looking for someone who is organized, dependable, and committed to excellent customer service, with:

• Proficiency in Microsoft Office
• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience

Schedule

• PRN - Schedules can vary

Location

The Lakes CampusLancaster, PA

Willow Valley Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements

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