Concierge

Pinnacle North Bethesda; North Bethesda (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Pinnacle North Bethesda is seeking a courteous frontline associate to greet visitors, answer calls, sort mail, and handle light clerical tasks at our North Bethesda community.

The role involves assisting residents with scheduling needs, monitoring safety systems, and supporting daily operations while ensuring a respectful and caring environment for residents and families.

Qualifications

• Experience in a customer service environment is preferred.
• Ability to greet visitors and provide information professionally.
• Comfort with handling multiple tasks and urgent requests.

Responsibilities

• Greet visitors and family members and provide non-confidential information requested.
• Answer the telephone promptly using the appropriate greeting for the community.
• Sort mail/packages and distribute to appropriate departments.
• Type and file correspondence and other information as needed.
• Adhere to and interpret resident’s rights and personnel policies.
• Assist residents with scheduling: transportation, dining services, work orders, and event reservations.
• Monitor emergency response system during daytime hours.
• Assist with community sign-in/out using Accushield or similar system.
• Escort people to resident apartments when necessary.
• Other duties as assigned by Supervisor.

Skills

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Job description

Responsible for interacting in a courteous and friendly manner with guests, residents, vendors, and staff. Performs light clerical duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. The persons holding this position is delegated the responsibility in accordance with current duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures. Other duties may be required and assigned.

• Greet visitors and family members and provide non-confidential information requested
• Answer the telephone promptly using the appropriate greeting for the community
• Sort mail/packages and distribute to appropriate departments
• Type and file correspondence and other information as needed
• Adhere to and interpret resident’s rights
• Adhere to and interpret the personnel policies
• Express concern and compassion for residents and families
• Assists residents with scheduling:
  • a. transportation service
  • b. dining services
  • c. submitting work order requests
  • d. making reservations for various community events
• Monitors emergency response system and fire alarm panel during daytime hours.
• Assists with community sign-in and out process utilizing Accushield (or similar) system
• Must be able to handle multiple tasks simultaneously.
• Escort people, if necessary, to resident’s apartment and other areas
• Other duties as assigned by Supervisor.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High School diploma or equivalent preferred but not required
• Experience in customer service environment, preferably in a senior living setting.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

11555 Old Georgetown Road, North Bethesda, MD 20852