Concierge

Four Seasons Hotels and Resorts; Vail (CO); On-site; USD 57,000 - 75,000; Full time

Benefits offered by this job

Hourly wage: $27.78

Winter Season Lifestyle Benefit

Merchant Pass Available

401k with company matching

Medical, Dental and Life Insurance

Discounted travel with Four Seasons"

Employee Cafeteria

Career development opportunities

Job summary

Four Seasons Resort and Residences Vail is seeking a Concierge to join our Front Office team. You will assist guests with local recommendations, reservations, tickets and directions, delivering the highest level of hospitality in a luxury setting.

Requirements include 1–2 years in a concierge-type role, strong English, and knowledge of the Vail area. The position is full-time, on-site in Colorado with competitive benefits and seasonal perks.

Qualifications

• Minimum 1–2 years of experience in a similar luxury hotel Concierge role.
• Ability to multitask on several items at once.
• Working knowledge of hotel operating systems and Microsoft Suite.
• Knowledge of Vail and surrounding communities.
• Fluency in English is required and US work authorization is needed.

Responsibilities

• Respond to guest requests with personalized recommendations to maximize satisfaction.
• Handle guest interactions with high hospitality and professionalism; resolve issues.
• Assist guests with hotel services, hours, events, and directions using local knowledge.
• Process packages, faxes, messages, and mail accurately and timely.
• Support Front Office or Bell Stand duties as needed.
• Ensure standards and guest satisfaction with timely responses.

Skills

Customer service

Multitasking

Communication skills

English fluency

Tools

OPERA/Concierge Smart

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

Concierge

About the role:

TheConciergeis a central part of the Front Office Team whose mainobjectiveis to ensurethat desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports,special events, concerts, shows, special exhibits, sightseeing) andestablishesclose contacts with vendors in these areasin order toprovide information, ticketing, and reservations for guests.

What you will do:

• Respondsto a wide variety of guest requests by accurately assessing theguestneeds and requests and then adding personal recommendations and touches to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies.

• Handlesall guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.

• Assistscustomers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-houseeventsand directions.They will respond to all guest requests inan accurateandtimelymannermaking recommendations based on local knowledge and hotel practices.

• This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

• The Concierge maybe responsible forassistingwith Front Office or Bell Stand duties as needed.

• Ensures standardsare being met,guestsatisfaction is high andresponds to all guest requests inan accurateandtimelymanner

What you bring:

• Minimum1-2yearsofexperiencein a similar role,in a luxury hotel settingpreferred.

• Requiresthe ability to multi-task on several items at once.

• Working knowledge ofcomputer systems,hotel operating systemsandexperience withMicrosoft Suite,OPERA/Concierge Smart preferred.

• Knowledge of Vail and the surrounding communities.

• This role has direct contact with guests and as such,good communicationskills are a necessity.

• Fluency in English isrequiredfor thislocationand this job requires applicants to have current work authorization in the in the United States. Ability to speak Spanisha plus.

What we offer:

• Wage is $27.78per hour + Commissions

• Winter Season Lifestyle Benefit

• Merchant Pass Available

• 401k participation with company matchingprogram

• Competitive Benefits: Medical, Dental and Life Insurance

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

• Employee Cafeteria available for meals

• Be yourself and become a member of a work family that cares about you and invests in your development.

• Elevateyour craft here and abroad!

• Employee engagement at alllevels;Where your thoughts and ideas are not only heard but actioned.

Schedule & Hours:

• This is a full-time position.

• A successful candidate will have the ability to work morning, afternoon,andeveningshifts, weekends, and holidays.

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:

• http://fourseasons.com/vail/phots-and-videos//

• We Are Four Seasons Video

• http://jobs.fourseasons.com/

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts ****

• https://www.facebook.com/FourSeasonsJobs ****

• https://twitter.com/FourSeasonsJobs ****

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Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf