Concierge

PEOPLE PROFILERS PTE. LTD.; Town of Islip (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Une entreprise recherchée recherche un 'Customer Service Manager' pour superviser le comptoir de conciergerie. Le candidat idéal aura une expérience en service client, de préférence dans l'hôtellerie ou l'aviation, et sera à l'aise avec Microsoft Excel. Ce poste implique une interaction quotidienne avec les clients et un soutien administratif aux initiatives marketing.

Qualifications

• Min 1 an d'expérience en service client.
• Expérience dans l'hôtellerie ou l'aviation souhaitée.
• Capacité à travailler par rotation.

Responsibilities

• Superviser les opérations du comptoir de conciergerie.
• Gérer les questions des clients et le service client.
• Assister aux initiatives de marketing.

Skills

Customer Service

MS Office

Problem Solving

Tools

Excel

Job description

Working Hours: 5 days work week - AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm

Job Responsibilities:

• Supervise the daily operations of the Concierge Counter.
• Address customer inquiries and feedback.
• Handle gift voucher sales and reimbursements.
• Assist with the mall's marketing initiatives and perform general administrative tasks.
• Provide administrative and logistical support to Marcom, including (i) managing and administering lucky draws and gift redemptions for promotional campaigns, (ii) overseeing inventory and logistics of premiums and equipment.
• Act as a mall ambassador by delivering outstanding customer service.
• Manage all matters related to Customer Service and the Concierge Counter.
• Take on ad-hoc projects and additional duties as assigned.

Job Requirements:

• At least 1 year of relevant experience in customer service, experience from hotel and/or airline industry will be an added advantage.
• Proficient in MS Office suite, especially Microsoft Excel.
• Able to work rotating shifts, on weekends and public holidays (5 day work week).

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on “apply now” or send your updated resume to [e-mail]

Jayden Kua Jing Yu

Registration Number: R24124814

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com