Concierge

Sunrise At Orchard; Sunrise Lake (PA); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Retirement Savings Plans

Employee Assistant Program / Discount

PTO, sick time, and holiday pay

myFlexPay for quick pay after shifts

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge – Lead Hospitality with Purpose to warmly welcome residents, families, and visitors, creating a safe, organized community experience. You will be the first impression of Sunrise, representing our hospitality and service standards with professionalism and care.

You will answer calls, provide community overviews, assist with move-ins and marketing materials, manage appointments, mail, and resident rosters, and support recruitment and data

Qualifications

• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks to serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Front Desk Concierge – Lead Hospitality with Purpose

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience.

What You’ll Do

• Greet visitors, residents, and prospective families with professionalism and warmth
• Answer and route calls promptly, taking accurate messages
• Provide community overviews and support the Sales team with inquiries
• Assist with move-in preparations and marketing materials
• Maintain a welcoming front desk and Bistro area
• Support recruitment efforts and administrative data entry
• Manage appointments, mail distribution, and resident rosters
• Monitor safety protocols, visitor sign-in, and emergency procedures
• Process meal tickets and assist with basic office tasks to serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards.

What We’re Looking For

• High School Diploma or GED
• Strong customer service and communication skills
• Organized with excellent time management and follow-through
• Comfortable multitasking in a fast-paced environment
• Proficiency in Microsoft Office and basic computer systems
• Ability to maintain professionalism and confidentiality

Pay Range

15.92 - 19.90

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. Eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Equal Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.