Concierge

Unified Residential Management; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a premier high-rise apartment community in the vibrant Central West End of St. Louis as a Concierge. This dynamic role offers the chance to provide exceptional guest services and create unforgettable experiences for residents and visitors alike. As part of an exciting rebranding journey, you'll be at the forefront of enhancing the community atmosphere and ensuring top-tier service. With competitive pay, comprehensive benefits, and opportunities for professional growth, this position is perfect for those passionate about hospitality and community engagement. Make your mark and help shape the future of the Era Collective!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K Match

Qualifications

• Passion for delivering personalized, five-star service to all guests.
• Previous experience in concierge, hospitality, or customer service preferred.

Responsibilities

• Serve as the first point of contact for all guests and residents.
• Anticipate and fulfill guest requests, ensuring a positive experience.
• Support resident events and activities for seamless execution.

Skills

Customer Service

Communication Skills

Problem Solving

Tech-Savvy

Attention to Detail

Tools

Property Management Software

Reservation Systems

Job description

Now Hiring: Concierge at Era Collective – A Premier High-Rise Apartment Community in the Heart of St. Louis
Location:Central West End, St. Louis, MO
Property Type:419-Unit Moderrnized Historic Apartment Community
Rebranding in Progress – Join Us as We Create an Exceptional Living Experience!About Us:
Located in the vibrant and historicCentral West Endof St. Louis, theEra Collectiveis undergoing an exciting rebranding to elevate its resident experience and community atmosphere. As part of this transformation, we’re seeking a dynamic and personableConciergeto join our team and play a key role in providing top-tier services to our residents and guests.
If you're someone who thrives in a fast-paced, hospitality-focused environment and has a passion for creating unforgettable experiences, we want to hear from you!What We Offer:

• Competitive Pay— $18-$20 per hour

• Commission Share— Earn a share of renewal commissions.

• Comprehensive Benefits— health, dental, vision, and 5% 401K Match.

Key Responsibilities:

• Guest Services & First Impressions:Serve as the first point of contact for all guests, residents, and visitors, ensuring a warm, welcoming, and professional atmosphere.
• Personalized Assistance:Anticipate and fulfill various guest requests, from dining reservations to event tickets, transportation coordination, and more.
• Local Recommendations:Provide personalized recommendations for local attractions, dining, entertainment, and shopping in the Central West End and St. Louis area.
• Event & Community Engagement Support:Support resident events and activities, ensuring seamless execution and a positive guest experience at all times.
• Problem Solving:Address guest concerns with professionalism and a proactive mindset, ensuring all issues are resolved promptly to maintain a high standard of service.
• Collaborative Team Environment:Work alongside the property management team to maintain a seamless, exceptional experience for all residents and guests.

Qualifications:

• Customer-Focused:A passion for delivering personalized, five-star service to all guests.
• Experience:Previous experience in concierge, hospitality, or a customer service role is preferred.
• Communication Skills:Excellent verbal and written communication skills with a friendly and approachable demeanor.
• Problem-Solving:Ability to handle multiple tasks simultaneously while remaining calm under pressure.
• Knowledge of St. Louis:Familiarity with the local area is a plus, but a passion for learning and helping others explore is essential.
• Tech-Savvy:Comfortable using property management software, reservation systems, and other technology to assist guests.
• Attention to Detail:A keen eye for detail, ensuring every request is handled with precision and car

Why Join Us?

• Be Part of a Rebranding Journey:Help shape the new Era Collective experience and make an impact on the community’s future.
• Dynamic Work Environment:Work in a fast-paced, exciting setting within a premier high-rise property.
• Competitive Compensation:Competitive salary and benefits package.
• Growth Opportunities:As we grow and evolve, so can your career. We offer opportunities for professional development and advancement.

Make your mark atEra Collectiveand help create memorable moments for our residents and guests in the heart of beautiful St. Louis!

Unified Residential Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.