Guardianship Concierge Team Member

Apta Health; United States; Remote; USD 50,000 - 54,000; Full time

Job summary

An established industry player is seeking a dedicated Guardianship Concierge to provide exceptional support to members enrolled in the Apta Cash program. This role is pivotal in ensuring a seamless experience, managing inquiries, and proactively following up with members. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent customer service skills and a strong understanding of medical terminology. Join a team that values service excellence and contributes to meaningful outcomes for clients in a professional office setting.

Qualifications

• Experience in healthcare or call center setting is essential.
• Service-excellence mindset with member focus is crucial.

Responsibilities

• Acting as the main point of contact for all member inquiries.
• Monitoring all active in-boxes and emails for assigned groups.

Skills

Customer Service

Medical Terminology

Interpersonal Skills

Confidentiality

Technology Familiarity

Job description

Get AI-powered advice on this job and more exclusive features.

The Guardianship Concierge will be the main point of contact for all members enrolled in the Apta Cash program. The Guardianship team members will respond to all incoming calls, emails, chat messages and text messages. The primary goal is to provide a “white glove” experience for all members from start to finish so proactive and timely follow-up is also a key responsibility. The Guardianship Concierge will document all member interactions, escalating member concerns immediately and working tirelessly to provide a successful outcome for the member.

ESSENTIAL FUNCTIONS

• Monitoring all active in-boxes and emails for assigned groups.
• Acting as the main point of contact for all member inquiries.
• Manage all tasks assigned and scheduled daily.
• Adhere to all schedules for member contact based on company policy.
• Stay logged in and available during scheduled hours for phone coverage.
• Manage all tasks assigned during the scheduled hours.
• Work to exceed all set performance metrics to ensure a positive member experience.
• Participate with the leadership team to help identify best practices and training opportunities.
• Stay current with all training, policies, and regulations.
• Stay current with all existing and future client and plan details.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Experience in a healthcare or call center setting.
• Demonstrate an understanding of medical terminology (and coding).
• Experience successfully navigating numerous systems at the same time.
• Service-excellence mindset with member focus as a primary motivating factor.

·Demonstrated ability to meet/exceed client expectations and provide clients with a positive experience at all times.

·Excellent interpersonal and customer service skills with the ability to communicate verbally and in writing.

·Ability to maintain confidentiality and exercise discretion regarding confidential and sensitive information.

·Familiarity with technology that supports presentations, online meetings, and video/web conferencing.

·Must demonstrate a sense of urgency and the ability to work in a fast-paced environment.

WORK ENVIRONMENT

This job operates in a professional office setting performing predominantly sedentary work. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets.

While performing the duties of this job, the employee is regularly required to talk, see and hear. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; operation of standard office machines and equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

EQUAL EMPLOYMENT/ANTI-DISCRIMINATION

Novo Professional Services is an equal opportunity employer and does not discriminate on the basis of Race, Color, Religion, Creed, National Origin, Ancestry, Sex, Pregnancy, Age, Sexual Orientation (including transgender status), Physical or Mental Disability, Marriage to a Co-Worker, or for anyone engaging in Protected Activity (opposing a discriminatory practice or participating in an employment discrimination proceeding).Additionally, this employer does not tolerate any employees engaging in discriminatory behavior based on any of the aforementioned protected classes.

PRE-EMPLOYMENT REQUIREMENTS

All offers of employment by this employer are conditional upon the incumbent’s successful completion of pre-employment screenings, including a criminal background check, drug screen, professional reference checks, and verification of the incumbent’s eligibility to work in the United States.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Insurance

Referrals increase your chances of interviewing at Apta Health by 2x

Get notified about new Concierge jobs in United States.

Customer Experience Concierge - US Based Remote

United States $50,000.00-$54,000.00 3 months ago

Customer Experience Concierge - US Based Remote

Customer Experience Concierge - US Based Remote

Customer Experience Concierge - US Based Remote

Patient Concierge Coordinator (US Based)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.