Concierge

Encore Healthcare Services; Schaumburg (IL); On-site; USD 22,000 - 33,000; Part time

Job summary

Encore Village of Schaumburg is seeking a PRN Concierge to provide a welcoming first impression for residents, visitors and associates, handling calls, directing guests, and supporting safety procedures in a busy senior living environment. The role involves shift coverage from 3-11pm and 11pm-7am, responding to emergencies, coordinating with staff, and assisting with marketing and HR tasks as needed.

Candidates should have at least two years of customer service experience and be proficient with

Qualifications

• Two years of work experience that includes meeting the public, answering phones, and providing customer service.
• Experience working with older adults preferred.
• Proficiency with basic word processing and Outlook; knowledge of Word and Excel a plus.

Responsibilities

• Answers and directs telephone calls to residents and departments in a friendly and timely manner.
• Monitors fire alarm system and notifies RSA or maintenance and local dispatcher.
• Monitors emergency response system and coordinates with RSA and EMS as appropriate.
• Monitors CCTV to verify identity and controls entry of individuals.
• Greets guests and directs visitors to the appropriate department or person.
• Supports safety and security by monitoring visitors and restricting building access.
• Assists marketing/HR by sharing inquiries and providing materials.
• Handles Daily Point of Sale operations and maintains drawer counts.
• Takes guest room reservations, events and trip sign-ups.
• Coordinates maintenance work orders and game equipment usage.
• Coordinates pool and fitness access and key control for residents and associates.
• Notifies family members about resident hospitalizations or emergencies.

Skills

Customer service

Phone etiquette

Public interaction

Outlook

Word

Excel

Tools

Outlook

Word

Excel

Job description

Encore Village of Schaumburg is hiring for a PRN (as needed) Concierge position. The Concierge provides an exceptional first impression through direct contact with customers, while exhibiting knowledgeable and welcoming service for visitors, residents and associates. This individual will be available for second and third shifts respectfully 3-11pm and 11pm-7am.

Shift days and hours may vary.

RESPONSIBILITIES

Essential Functions

• Answers and directs telephone calls to residents and various departments of the organization in a friendly and timely manner. (PHI)
• Monitors fire alarm system and responds to alarm, notifying Residents Services Assistants (RSA) or maintenance and Schaumburg Fire Department dispatcher of exact location in the village.
• Monitors emergency response system and coordinates response with RSA for Residential Living and Assisted Living and EMS if appropriate. (PHI)
• Monitors CCTV to verify identity and authorizes entry of individuals, and notifies RSA of questionable matters.
• Screens visitors in the lobby area (via TV monitors and telephone) 24/7.
• Maintains log of noteworthy events and security cylinder log each shift, and updates directories and keeps other records as assigned. (PHI)
• Sorts mail for delivery as needed. (PHI)
• Provides greeter service at the Hospitality Desk.
• Directing visitors to appropriate department or person.
• Supports safety and security of the facility by monitoring visitors, ensuring that former employees, persons soliciting, and other non-appropriate visitors do not gain building access.
• Supports marketing endeavors by promptly notifying marketing staff of inquiries and visitors, and providing printed materials to visitors as appropriate.
• Supports HR functions by showing the Career Opportunities list to prospective employees, providing and/or receiving employment applications.
• Supports the EVS Volunteer program by providing applications to potential volunteers, receiving applications and notifying staff of volunteer presence.
• Controls Daily Point of Sale Operations and maintains accurate drawer counts.
• Take guest room reservations, events and trip sign-ups.
• Provides answers to questions that are not readily available to them.
• Provides various postal services for residents, associates and guests (FedEx, UPS, USPS)
• Assist Valet team with various valet requests
• Create, maintain work order data entry and dispatch appropriate maintenance personnel in compliance with the policy.
• Coordinates game equipment usage.
• Coordinates pool and fitness access and key control for residents and associates in compliance with policy.
• Notifies family members about resident hospitalizations upon emergency or death.
• Coordinates massive phone notification to appropriate individuals upon disaster; power outage, tornado, fire, etc. in compliance with the policy and EVS Disaster Plan.

ENVIRONMENTAL AND PHYSICAL DEMANDS

Physical Activities

• Constantly talking, hearing, and sitting.
• Occasionally standing, walking, bending, squatting, reaching, and twisting.

Range of Motion

• Occasionally being able to move from shoulder and above; waist to shoulder; and waist and below height.

Weight Lifting Requirements

• Occasionally being able to lift up to 25 lbs.

Vision Requirements

• Occasionally being able to look at the computer monitor, utilize color vision (identifying and distinguishing colors), peripheral and depth perception, and having the ability to adjust focus.

Environmental Exposure

• Occasionally being exposed to body fluids/blood.

Experience

• Two years work experience that includes meeting public, answering phones, and providing customer service.
• Experience in working with older adults preferred.
• Proficiency with basic computer word processing and Outlook preferred. Knowledge of Word and Excel a plus.

This organization does not discriminate in hiring or employment on the basis of ancestry, race, color, religion, national origin, sex, sexual orientation, age, military status, veteran status, or disability. No question on the application is intended to secure information to be used for such discrimination. This application will be given every consideration, however its receipt does not imply employment for the applicant.