Concierge

JBD Grace Rochester Hills LLC; Rochester Hills (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

JBD Grace Rochester Hills LLC seeks a Concierge to greet residents, families, and visitors with warmth and professionalism. The role supports front desk operations, coordinates communications, and provides personalized assistance to enhance residents’ quality of life.

Responsibilities include answering phones, welcoming guests, scheduling transportation and activities, handling mail, and maintaining logs. The ideal candidate is courteous, organized, and able to stay calm in a fast-paced senior

Qualifications

• Customer service experience preferred.
• Clear, friendly, and professional verbal and written communication.
• Comfort with phone systems, email, scheduling software, and basic office tools.
• Ability to stay calm, resourceful, and solution-oriented in a fast-paced environment.
• Genuine interest in supporting older adults with dignity and respect.
• Dependable, polished, and able to represent the community’s values.

Responsibilities

• Resident support: assist residents with transportation scheduling, activity sign-ups, and inquiries.
• Front desk operations: answer phones, greet visitors, monitor entry points, and keep reception organized.
• Communication coordination: relay information between residents, families, staff, and leadership.
• Hospitality services: deliver high-touch customer service, creating a welcoming atmosphere.
• Administrative tasks: maintain logs, documentation, scheduling, event prep, and data entry.
• Safety & security awareness: monitor visitor access and follow emergency procedures.
• Community engagement: support activities and encourage participation.

Skills

Customer service

Communication skills

Technology proficiency

Problem solving

Compassion

Patience

Professionalism

Job description

Benefits:

• 401(k)


• Employee discounts


• Health insurance


• Paid time off

The Concierge serves as the welcoming face of the community, ensuring residents, families, and visitors receive exceptional service from the moment they arrive. This role supports daily operations through front‑desk management, communication coordination, and personalized assistance that enhances residents’ quality of life.

Key Responsibilities

• Resident Support — Provide warm, attentive assistance to residents, helping with transportation scheduling, activity sign‑ups, maintenance requests, and general inquiries.


• Front Desk Operations — Manage phones, greet visitors, monitor entry points, and maintain a professional, organized reception environment.


• Communication Coordination — Relay information between residents, families, staff, and leadership; distribute mail; update community calendars; support emergency communication protocols.


• Hospitality Services — Deliver a high‑touch customer service experience, anticipating needs and creating a warm, welcoming atmosphere.


• Administrative Tasks — Maintain logs, complete documentation, support scheduling, assist with event preparation, and manage basic data entry.


• Safety & Security Awareness — Monitor visitor access, follow emergency procedures, and maintain awareness of resident safety needs.


• Community Engagement — Support activities, encourage participation, and help foster a vibrant, connected environment.

Qualifications

• Customer Service Experience — Prior hospitality, reception, or service experience preferred.


• Communication Skills — Clear, friendly, and professional verbal and written communication.


• Technology Proficiency — Comfortable with phone systems, email, scheduling software, and basic office tools.


• Problem‑Solving — Ability to stay calm, resourceful, and solution‑oriented in a fast‑paced environment.


• Compassion & Patience — Genuine interest in supporting older adults with dignity and respect.


• Professionalism — Dependable, polished, and able to represent the community’s values.

Personal Qualities That Make Someone Shine in This Role

• Warm, approachable demeanor


• Strong listening skills


• Ability to anticipate needs


• Comfort interacting with families during emotional moments


• Natural multitasker with a hospitality mindset

Work Environment

This role is typically stationed at the community’s front desk, interacting continuously with residents, families, vendors, and staff. It requires sitting for extended periods, occasional walking, and the ability to respond quickly to resident needs.