Concierge

Lithia Motors, Inc; Ridgeland (MS); On-site; USD 36,000 - 56,000; Full time

Job summary

Mercedes-Benz of Jackson is seeking a product specialist to enhance the customer product experience before, during, and after the sale. You will demonstrate vehicle technologies, explain benefits, and assist customers throughout the journey.

A valid driver’s license and strong communication skills are required to excel in a fast-paced automotive retail environment. You will collaborate with sales teams, troubleshoot customer needs with tech support, and participate in test-drives to showcase

Qualifications

• Experience in product specialist role preferred.
• Experience in automotive retail.
• Excellent written and oral communication skills.
• Must have a valid driver’s license in your state of residence.

Responsibilities

• Support sales representatives before, during and after the sale with focus on the customer product experience.
• Demonstrate key technologies and explain benefits to customers.
• Troubleshoot customer needs or concerns with tech support.
• Assist in test-drives to explain technologies and features of vehicles to customers.
• Use demonstration software to showcase vehicle configurations.

Skills

Customer service

Communication skills

Driving license

Automotive knowledge

Education

High School diploma

Job description

Dealership:L0830 Mercedes-Benz of JacksonMercedes Benz of JacksonDealerships nationwide representing over 48 manufacturers in 24 states! Being one of the largest dealership groups in America, there are many opportunities for you to pursue your short and long-term career goals.If you are a product specialist or customer service professional who loves cars and making people happy, automotive retail might be perfect for you!Get your career in gear today!Concierge Responsibilities:Support sales representatives before, during and after the sale with focus on the customer product experienceDemonstrate key technologies and explain benefits to customersTroubleshoot any customer needs or concerns with tech supportAssist in test-drives to explain technologies and features of vehicle to customerUse technologies with demonstration software, including video product presenter to showcase vehicle configurationQualifications:Experience working in product specialist role preferredPrevious experience working in an automotive retail settingExcellent communication skills both written and oralOutstanding customer service skillsAcceptable driving record and a valid driver's license in your state of residenceWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.