Car Tech Concierge & Customer Experience Pro

Lithia Motors, Inc; Ridgeland (MS); On-site; USD 36,000 - 56,000; Full time

Job summary

Mercedes-Benz of Jackson is seeking a product specialist to enhance the customer product experience before, during, and after the sale. You will demonstrate vehicle technologies, explain benefits, and assist customers throughout the journey.

A valid driver’s license and strong communication skills are required to excel in a fast-paced automotive retail environment. You will collaborate with sales teams, troubleshoot customer needs with tech support, and participate in test-drives to showcase

Qualifications

• Experience in product specialist role preferred.
• Experience in automotive retail.
• Excellent written and oral communication skills.
• Must have a valid driver’s license in your state of residence.

Responsibilities

• Support sales representatives before, during and after the sale with focus on the customer product experience.
• Demonstrate key technologies and explain benefits to customers.
• Troubleshoot customer needs or concerns with tech support.
• Assist in test-drives to explain technologies and features of vehicles to customers.
• Use demonstration software to showcase vehicle configurations.

Skills

Customer service

Communication skills

Driving license

Automotive knowledge

Education

High School diploma

Job description

Mercedes-Benz of Jackson is seeking a product specialist to enhance the customer product experience before, during, and after the sale. You will demonstrate vehicle technologies, explain benefits, and assist customers throughout the journey.

A valid driver’s license and strong communication skills are required to excel in a fast-paced automotive retail environment. You will collaborate with sales teams, troubleshoot customer needs with tech support, and participate in test-drives to showcase