Concierge

Sonida Senior Living; Pensacola (FL); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

PTO from day one

Paid training

Medical insurance

Dental insurance

Vision insurance

401k plan

Employee Assistance Program

Job summary

The Waterford at Creekside, a Sonida Senior Living community, is seeking a friendly receptionist to greet residents and visitors, answer phones, and route inquiries. This role emphasizes exceptional customer service and reliable teamwork to support daily operations in a senior living community.

Responsibilities include handling mail, directing visitors, and coordinating express mail services, with a focus on clear communication and resident-first service.

Qualifications

• Enjoy providing exceptional customer service and care to residents.
• Be a dependable and responsible team member.
• Strong communication and interpersonal skills.

Responsibilities

• Answers telephone and directs caller to the appropriate person.
• Greets and directs visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates pick-up and delivery of express mail services.

Skills

Customer service

Communication

Tools

Power BI

Job description

Find your joy here, at The Waterford at Creekside, a Sonida Senior Living community!

The Waterford at Creekside, a premier retirement community in Pensacola, FL, provides quality care to residents in an Assisted Living and Memory Care community.

What We Offer You

• Flexible scheduling**
• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
  • SafelyYou - AI video technology that detects and prevent falls
  • Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
  • Sage - Improve call light response time and improvement to service and care
  • Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
  • Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training
• Benefit eligibility dependent on employment status
• Eligibility based on location

Receptionist Responsibilities Include

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Clearinghouse Website

https://info.flclearinghouse.com