Concierge

Sonida Senior Living; Pensacola (FL); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401k with company match

PTO from day one

Paid training

Dental insurance

Vision insurance

Life/disability insurance

Employee Assistance Program

Job summary

The Waterford at Creekside, a Sonida Senior Living community in Pensacola, FL, is seeking a friendly Receptionist to greet visitors, answer phones, and coordinate mail and inquiries. You will be the first point of contact for residents and families, delivering responsive service and maintaining a welcoming atmosphere.

This role emphasizes teamwork and reliable daily presence. Join a forward-thinking community with modern tech tools, generous benefits, and opportunities for personal growth.

Qualifications

• Excellent customer service and care for seniors.
• Strong communication and interpersonal skills.
• Dependable and team-oriented member of the community.

Responsibilities

• Answer phones and direct callers to the right people.
• Greet visitors and direct them to the community.
• Receive, sort, and forward mail; coordinate express mail pick-up/delivery.
• Resolve customer questions and concerns.

Skills

Customer service

Communication

Team player

Bilingual (optional)

Tools

Power BI

Job description

The Waterford at Creekside
Pensacola, FL 32514, USA

Description

Find your joy here, at The Waterford at Creekside, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

The Waterford at Creekside, a premier retirement community in Pensacola, FL, provides quality care to residents in an Assisted Living and Memory Care community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.