Concierge

Sunrise Senior Living; Norwood (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plans

Paid time off

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge – Lead Hospitality to welcome residents, families, and visitors. You’ll manage the front desk, greet guests, route calls, and support move-in activities while upholding Sunrise’s renowned hospitality standards.

The role demands strong customer service, organization, and discretion with resident information. The position offers a comprehensive benefits package and opportunities for growth within a supportive team environment.

Qualifications

• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet visitors, residents, and families with professionalism and warmth.
• Answer and route calls, take accurate messages.
• Assist with move-in preparations and marketing materials; support recruitment and data entry.

Skills

Customer service

Time management

Multitasking

MS Office

Confidentiality

High School Diploma

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Why Join Sunrise Senior LivingAt Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.As a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience. What You’ll Do: • Greet visitors, residents, and prospective families with professionalism and warmth • Answer and route calls promptly, taking accurate messages • Provide community overviews and support the Sales team with inquiries • Assist with move-in preparations and marketing materials • Maintain a welcoming front desk and Bistro area • Support recruitment efforts and administrative data entry • Manage appointments, mail distribution, and resident rosters • Monitor safety protocols, visitor sign-in, and emergency procedures • Process meal tickets and assist with basic office tasks You serve as the face of the community—ensuring every interaction reflects Sunrise’s hospitality and service standards. What We’re Looking For: • High School Diploma/GED • Strong customer service and communication skills • Organized with excellent time management and follow-through • Comfortable multitasking in a fast-paced environment • Proficiency in Microsoft Office and basic computer systems • Ability to maintain professionalism and confidentiality Front Desk Concierge – Lead Hospitality with Purpose Front Desk Concierge | Senior Living AdministrationPay Range:15.92 - 19.90Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.We also offer benefits and other compensation that include:Medical, Dental, Vision, Life, and Disability PlansRetirement Savings PlansEmployee Assistant Program / Discount ProgramPaid time off (PTO), sick time, and holiday paymyFlexPay offered to get paid within hours of a shiftTuition ReimbursementIn addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.Some benefits have eligibility requirementsApply today to learn why Sunrise Senior Living is a certified Great Place to WorkEqual Opportunity EmployerSunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.