Concierge

RRD Company; New York, Northern (NY, KY); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking a professional receptionist for its New York location to manage a multi-line phone system, welcome visitors, and provide courteous, efficient support to staff and clients.

The role emphasizes attention to detail, strong communication, and the ability to multitask in a fast-paced environment while upholding company policies and standards.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information *
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Attention to detail

Problem solving

Self-motivation

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

(* denotes an “essential function”)

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.

Handle additional projects as assigned. Handle sensitive and/or confidential document and information *

Prioritize workflow.

Interact with clients in person, over the phone or electronically.

Adhere to Williams Lea policies in addition to client site policies.

Use equipment and supplies in a cost-efficient manner.

Working conditions

Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.

Ability to work overtime as needed.

Work is performed in a professional work environment.

Business casual attire required.

Must be able to work standing up all or most of the time.

Qualifications

High school diploma or equivalent.

Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.

Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers

Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.

Ability to work in a fast-paced team environment.

Ability to handle business matters with professionalism

Attention to detail with an emphasis on accuracy and quality.

Intermediate computer skills including Microsoft Word and Excel

Ability to prioritize work to balance multiple projects and deadlines.

Excellent verbal and written communication skills.

Self-motivated and the ability to multi-task

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $27.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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