Concierge Full Time

TerraBella Senior Living; Gainesville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with employer match

Paid training and career growth opportunities

Employee Assistance Program (EAP)

Job summary

TerraBella Senior Living is looking for a Concierge to join the Gardens of Gainesville community. Responsibilities include greeting guests, managing calls, and maintaining the reception area. We pride ourselves on creating a supportive environment for all residents and team members.

Ideal candidates should have customer service experience and a high school diploma, with opportunities for growth within a Great Place to Work certified environment.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Manage reception duties and answer telephone calls.
• Greet residents and visitors, providing directions and answering inquiries.
• Organize mail and maintain the reception area.

Skills

Customer service experience

Communication skills

Education

High school diploma or GED

Job description

Overview

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive. As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

TerraBella Senior Living is looking for a Concierge to join our community Gardens of Gainesville.

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Why Join Us

Discovery Senior Living earned Great Place to Work Certification for 2025-2026. A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. We are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s important that the environment and culture for our team members are constantly refreshed. This energy translates to positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose.

Our Culture & Values

We are unified by core values, which we call our “Pillars of Excellence.” They include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they guide innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants: This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy: We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning: We do not conduct interviews via text or social media or ask for personal or banking information.

Regulatory Compliance & Background Screening: Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of background screenings, which may include criminal history checks, fingerprint-based screening, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.

Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V

JOB CODE: 1007069