Concierge

Mint Hill Senior Living; Mint Hill, Northern (NC, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development

Life insurance

Employee Assistance Program

Job summary

Mint Hill Senior Living is seeking a friendly Concierge to assist residents and visitors, ensuring excellent service and a welcoming environment.

You will greet people, coordinate transportation, manage check-in and check-out, help with events, and contribute to a safe, well-organized community.

Requirements: high school diploma, excellent communication, with prior customer service preferred. You should be organized, empathetic, and able to multitask.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Prior customer service or concierge experience preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Compassion for and interest in working with seniors.

Responsibilities

• Greet residents, families, and visitors warmly and assist with inquiries and directions.
• Coordinate transportation, reservations, and resident requests as needed.
• Serve as central point of contact for events, announcements, and community information.
• Maintain high standards of customer service, ensuring residents feel valued and supported.
• Perform light administrative tasks and assist with check-in/check-out procedures.
• Assist in coordinating community events and activities to keep residents engaged.
• Address concerns promptly and professionally to ensure satisfaction.
• Support safety procedures and report any issues to management.

Skills

Customer service

Communication

Multitasking

Professional appearance

Problem solving

Organizational skills

Education

High school diploma

Tools

MS Office

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

Mint Hill Senior Living is seeking a dedicated Concierge to assist residents and visitors at Mint Hill Senior Living, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join Mint Hill Senior Living?

At Mint Hill Senior Living, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)
• Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills

If you’re a personable, organized, and service-oriented individual who thrives on helping others, apply today to make a meaningful difference as a Concierge at Mint Hill Senior Living!