Resident Services

Experience Senior Living; Cape Coral (FL); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical and dental benefits

401k with employer matching

Up to 20 days PTO in the first three years

Job summary

A leading senior living community in Cape Coral, Florida is seeking a dedicated Concierge to enhance resident experiences. The role involves providing exceptional customer service, coordinating various resident services, and maintaining a welcoming environment. Ideal candidates will have prior customer service experience, effective communication skills, and the ability to operate standard office equipment. This full-time position offers a comprehensive benefits package, and candidates are expected to exhibit professionalism and punctuality.

Qualifications

• 1-2 years of experience in a customer service role preferred.
• Ability to communicate verbally and in writing effectively.
• Driver's license with an acceptable driving record required.

Responsibilities

• Serve as a point of contact for residents and guests.
• Coordinate services for residents, including transportation and deliveries.
• Maintain a clean and organized reception area.

Skills

Customer service experience

Ability to operate standard office equipment

Effective communication

Time management

Job description

Concierge

We are looking for a Concierge to join our amazing team!

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

Pay Information

Experience Senior Living provides a pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$16.00/yr - $17.00/yr

Responsibilities

• Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
• Has a solid understanding of ‘who' the customer is and provides a level of service that is positive and rememberable.
• Understands the customer's needs, requests and / or concerns and assists in providing them with personalized solutions.
• Answers the phone within 3 rings; determines the nature of the call to either relay information or route the call as appropriate.
• Takes detailed messages with name, date, time, return phone number and any additional information that is pertinent at the time of the call. Ensures the message is received by the intended person in a timely manner.
• Coordinates services for residents and their families (especially out of town guests), including but not limited to: dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater, and movie tickets, as well as transportation to and from events, appointments and errand running. The Concierge will follow up after services were rendered to confirm that all was satisfactory.
• Connects with all new residents and families within the first week of arrival to introduce oneself, welcome them to the community, provide information on the concierge services for the community.
• Answers questions and directs appropriately to nearby community resources.
• Coordinates the community's transportation schedule, monitoring the sign‑up sheet for all requests, ensuring there are no conflicts for the chauffeur, and providing written confirmation to all parties.
• Serves as a liaison between the culinary department and guest meal reservations, providing written confirmation on the reservation to all parties.
• Makes reminder calls to residents who are not in the dining room, maintaining RSVP lists for community events, family events and special meals that are held throughout the year.
• Maintains security of the community by following procedures, monitoring logbooks to include resident and guest sign‑in and sign‑out logs.
• Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.
• Receives and sorts incoming mail and deliveries, delivering mail and packages as appropriate.
• Performs other duties as assigned.

Requirements

• Experience as a Concierge, or experience in a customer service role is preferred.
• One (1) to two (2) years of working with seniors preferred.
• Demonstrates an ability to use independent judgement and discretion to make decisions on what is in the best interest of the customer who you are currently serving.
• Ability to communicate verbally, in writing, and through pictures when necessary.
• Able to exude confidence and patience with all interactions.
• Ability to manage time efficiently.
• Able to operate standard office equipment.
• Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
• The position may require driving responsibilities; must possess a valid driver's license with an acceptable driving record per company's Motor Vehicle Policy.
• Able to think creatively and independently to meet worthwhile objectives.
• Able to be innovative to create and generate solutions.
• Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
• Able to work with people in such a manner to support the company's culture, work in a team setting to accomplish goals and get results.
• Expected to be punctual, neat, clean, and professional in appearance.
• Ability to work varied schedules to include weekends, evenings, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industry: IT Services and IT Consulting