Concierge

Brio Living Services; Michigan; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Career Growth & Development

Wellness Program & Reimbursement

Medical, Vision & Dental Insurance

Retirement Savings Plan

Daily Pay

Generous PTO

Team Member Referral Bonus

Job summary

BrioHR Pte Ltd in Monroe, MI is seeking a Day Center Concierge. You will welcome participants, provide hands-on support, and coordinate with front desk, day center, and clinic teams to ensure a safe and engaging environment from arrival to departure.

Responsibilities include ADL support, transportation within the center, activity facilitation, and participation in staff training. CPR/ServSafe certifications and a valid driver's license are required or obtainable within 90 days.

Qualifications

• At least one year of experience with frail elderly or long-term care populations.
• CPR certification current or obtainable within 90 days of hire.
• ServSafe Food Handler Certification current or obtainable within 90 days of hire.
• Reliable transportation and a valid Driver's License.
• Ability to lift 35 pounds without assistance.
• High school diploma or GED.

Responsibilities

• Welcome participants and ensure a safe, engaging environment.
• Provide hands-on support and accompany participants throughout the day.
• Collaborate with front desk, day center, clinic, and rehabilitation teams to keep operations running smoothly.
• Assist with ADL, ambulation, and supervision of participants.
• Coordinate transportation within the center to clinic or therapy appointments.

Skills

Elder care experience

CPR certification

ServSafe Certification

Driver's license

Ability to lift 35 pounds

High school diploma or GED

Education

High school diploma or GED

Job description

Concierge

Department: Adult Day Center
Employment Type: Full Time
Location: Monroe, MI
Compensation: $15.50 - $16.78 / hour

Description

Schedule: Full Time | 40 hours per week | Monday - Friday | 8:00 am - 4:30 pm
Department: Day Center | Huron Valley PACE | Monroe, MI

What You'll Do In This Role:
The Day Center Concierge is a welcoming and essential part of the participant experience, creating a safe, supportive, and engaging environment from the moment participants arrive. This role provides hands-on support throughout the day while helping participants feel comfortable, connected, and cared for. With a flexible, team-oriented approach, the Concierge works alongside front desk, day center, clinic, and rehabilitation teams to keep daily operations running smoothly and ensure every participant receives the attention, safety, and support they deserve.

Key Responsibilities

Center-Base Participant Services

• ADL support, ambulation assistance, and one-on-one supervision.
• Transportation within the center (e.g., to clinic or therapy appointments).
• Activity facilitation and integration of new participants into the program.
• Reception and front desk coverage, including visitor tours.
• Support during inclement weather, including scripted calls and home care assignments.

Clinical and Medical Support Services

• On-site support for clinical appointments (e.g., vision, dental, podiatry) including: Reminder calls, participant preparation, rooming, sanitation, and documentation.
• Accompaniment and support during community-based medical appointments.
• Interpreting support as requested by interdisciplinary team members.

General Operational Flexibility & Team Support

• Provide backup coverage in operational roles as needed, such as day center concierge, dietary aide, and/or reception activities to ensure continuity of service.
• Respond to urgent or last‑minute staffing needs (shifts, events, transportation changes) and support the team’s flexibility in service coverage.
• Participate in staff training, in-service education, and meetings as required; stay updated on center procedures, safety protocols, and participant care standards.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• At least one year of experience working with frail elderly or long-term care populations
• Possess current CPR certification and/or and able to obtain within 90 days of hire.
• Possess ServSafe Food Handler Certification and/or able to obtain within 90 days of hire.
• Reliable transportation and a valid Driver's License
• Ability to lift 35 pounds without assistance
• High school diploma or GED

Job Benefits

• Career Growth & Development - Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement - Prioritize your health and well-being, reimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members - Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan - Secure your future with employer contributions.
• Daily Pay -Instantly transfer your daily earnings.
• Generous Paid Time Off (PTO) - Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program - Earn $500 when you bring great people to our team!