Concierge

LCS; Hilton Head Island (SC); On-site; USD 19,000 - 30,000; Part time

Job summary

The Cypress of Hilton Head is seeking a hospitality-focused Concierge to join our General Administration team. The role greets residents and guests, answers calls, coordinates transportation, and handles special requests with professional courtesy.

You will manage reservations, assist with information and directions, write work orders, and uphold our Hospitality Promises while delivering exceptional service daily.

Qualifications

• Must be able to read, write, and speak English.
• High school diploma or equivalent required.
• Hospitality management coursework preferred.

Responsibilities

• Answer the phone, dispatch calls and take messages.
• Coordinate transportation.
• Initiate work orders for maintenance, housekeeping, transportation and any other special request by residents, guests or staff.
• Maintain Resident Away Information and ensure that appropriate department heads are notified, including writing up work orders for special requests.
• Maintain reservation for guest apartment accommodations, including pick-up and drop-off of keys, housekeeping requirements and charge information for accounting.
• Assist residents and guests with information, directions and other inquiries of a general nature, and know when to direct inquiries requiring specialized attention.
• Maintain an overall knowledge and understanding of general operating procedures, marketing information and practices, and staff member’s names, titles and responsibilities.
• Know the members, by name. Members are to be addressed, 'Mr. XX' and 'Mrs. XX' ...
• Understands the responsibility to report suspected violations of The Cypress Club Code of Conduct to appropriate persons, or to The Cypress Club Compliance Hotline, or by completing a Written Report of Suspected Compliance Violation, or by contacting the Corporate Compliance Officer directly.
• Sends out daily mail.
• Takes appropriate precautions to avoid job related injuries and complies with injury reporting guidelines.
• Actively participates in safety programs and complies with The Cypress Club policies and procedures.
• Embraces The Cypress Hospitality Promises daily.
• Looks for ways to continuously improve safety for members, staff and visitors.

Skills

Administrative skills

Public relations

Communication skills

Guest service orientation

Education

High School diploma

Hospitality coursework preferred

Tools

Computer

Fax machine

Copy machines

Job description

Join our Team: When you become a part of The Cypress of Hilton Head, you not only step into a role but also into a front-row seat where you get to witness the incredible life stories of some of the wisest individuals on earth. Moreover, you become an integral part of an exceptional company that is actively investing in the future of senior living by investing in you. It's more than just a job; it's an invitation to be part of our extraordinary journey!

The Cypress of Hilton Head’s General Administration Department is recruiting for a hospitality focused Concierge to join our team!

Available Shifts:

- Every Sunday 9AM-3PM and as needed.

Status:

PRN as needed

Position Summary:

The Concierge position is multifaceted and multifunctional, and requires administrative, public relations and excellent communication skills. As the central point of contact for members and guests, the concierge is responsible for greeting all who come in, making everyone feel welcome and important, and presenting a positive image of The Cypress Service Team. As the primary telephone receptionist, all calls are to be answered courteously and as promptly as possible.

• Answer the phone, dispatch calls and take messages.
• Coordinate transportation.
• Initiate work orders for maintenance, housekeeping, transportation and any other special request by residents, guests or staff.
• Maintain Resident Away Information and ensure that appropriate department heads are notified, including writing up work orders for special requests.
• Maintain reservation for guest apartment accommodations, including pick-up and drop-off of keys, housekeeping requirements and charge information for accounting.
• Assist residents and guests with information, directions and other inquiries of a general nature, and know when to (and to whom) direct inquiries requiring specialized attention.
• Maintain an overall knowledge and understanding of general operating procedures, marketing information and practices, and staff member’s names, titles and responsibilities.
• Know the members, by name. Members are to be addressed, "Mr. XX" and "Mrs. XX" or if retired military or physician, that title and last name. Because of the nature of the concierge positions, there will be exceptions to this; however, the bottom line is to always address members and guests of The Cypress with courtesy and respect.
• Understands the responsibility to report suspected violations of The Cypress Club Code of Conduct to appropriate persons, or to The Cypress Club Compliance Hotline, or by completing a Written Report of Suspected Compliance Violation, or by contacting the Corporate Compliance Officer directly.
• Sends out daily mail.
• Takes appropriate precautions to avoid job related injuries and complies with injury reporting guidelines.
• Actively participates in safety programs and complies with The Cypress Club policies and procedures.
• Embraces The Cypress Hospitality Promises daily.
• Looks for ways to continuously improve safety for members, staff and visitors.

Hospitality Promises:

Hospitality Promise #1: We greet you warmly, by name and with a smile.

Hospitality Promise #2: We treat everyone with courteous respect.

Hospitality Promise #3: We anticipate needs and act accordingly.

Hospitality Promise #4: We listen and respond in an enthusiastic and timely manner.

Hospitality Promise #5: We hold ourselves and one another accountable.

Hospitality Promise #6: We make you feel important.

Hospitality Promise #7: We embrace and value our differences.

Hospitality Promise #8: We ask, "Is there anything else I may do for you?"

Hospitality Promise #9: We conduct ourselves in a professional manner, both in conduct and appearance at all times.

Hospitality Promise #10: We pay attention to the details.

Educational Requirements:

Must be able to read, write, and speak English; High School diploma or equivalent required; course work in hospitality management or related field preferred.

Other Qualifications:

Must be able to interact professionally with members, visitors, and staff. Pleasant phone manner needed. Must have ability to be multi-focused and complete multiple tasks concurrently and accurately. Must be able to work well under pressure. Must be focused on providing quality service to members at all times. Must demonstrate good organizational skills. Must have the ability to relate well to people. Must have good listening skills. Have proficient use of a computer, fax and copy machines.

EEO Employer