Concierge

New Perspective; Highland Heights (OH); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Referral bonus

Flexible scheduling

Tuition assistance

Leadership support

Inclusive culture

Medical, dental, & vision insurance

401(k) with company match

Paid time off

Life insurance

Short-term disability

Long-term disability

Health Savings/ Spending Accounts

Education assistance

Career advancement

Earned wage access

Employee assistance program

Job summary

New Perspective Senior Living seeks a friendly Concierge to greet guests, manage the front desk, and support the business office. You will be the hospitality ambassador, ensuring a positive first impression and seamless service for residents and families.

The role offers training, advancement opportunities, and education financial assistance, with bonuses and a collaborative culture. Full-time schedule options are available to fit various needs.

Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write, speak and understand English.
• Empathy for residents, families and team members.
• Demonstrated computer skills and ability to interact with devices.
• Strong verbal and written communication in English.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Answers incoming calls with a smile and provides routine information.
• Performs general clerical tasks including typing, filing, and mail.
• Screens and directs all visitors.
• Communicates with residents, families and team members in a kind, respectful way.
• Champions hospitality and delivers excellent customer service.
• Maintains an attractive home environment that fosters engagement.

Skills

Customer service

English proficiency

Communication skills

Empathy

Multitasking

Computer skills

Education

High school diploma or equivalent

Job description

Why New Perspective? A Career with purpose starts here!

A career at New Perspective Senior Living is more than just a job, it's an opportunity to make a meaningful impact every day. Our culture is built on servant leadership; we empower team members to support one another, lead with compassion, and to put residents first in everything we do. Our unique care model focuses on four pillars: Physical Fitness, Brain Fitness, Dining Experience, and Social/Spiritual Enrichment in order to provide high quality care tailored each resident's unique needs and lifestyle.

As we work toward our goal of helping 10,000 residents Live Life on Purpose, every team member plays an important role in enriching the lives of seniors across our communities. At New Perspective, you'll find purpose, growth, and a supportive team that believes success begins with serving others!

As the Concierge, you will provide exceptional first impressions, act as the hospitality ambassador for the entire community, and offer business office support. This opportunity is a perfect fit for compassionate individuals looking to make a difference in the lives of others. We offer opportunities for training, advancement, education financial assistance, bonuses, and much more.

Job Type:

• Full Time

When you join our team, you’ll gain:

• Referral Bonus – Earn a bonus each time we hire a new team member referred by you.
• Flexible Scheduling – Partner with your manager to create your ideal schedule.
• Full-time, Part Time?– What works best for you? We want to make it happen!
• Tuition Assistance – We invest in our team members’ development to promote within. Share your career goals with us!
• Leadership Support – We will give you the resources, training, and guidance to be successful in your current and future roles. Your success is our success!
• Collaborative & Inclusive Work Culture – We value all of our team members’ experiences and backgrounds, and we continue to build dynamic teams. We’re committed to listening to team members’ ideas in order to make some of the best improvements.
• Positive Impacts – You’ll make a difference by helping seniors live life on purpose!

Responsibilities

• Answers incoming calls with a smile and provides routine information to callers, records messages and screens and routes calls to appropriate destinations.
• Performs general clerical functions including typing, memos, filing, processing facility mail; and operating general office equipment.
• Screens and directs all visitors.
• Communicates and interacts with guest, residents, families and team members in a kind, respectful and effective way.
• Champions hospitality and delivers excellent customer service to residents, families, visitors, and vendors.
• Ensures that an attractive home environment exists at all times with a milieu that fosters engagement, socialization and purposeful living.

Qualifications

• High school diploma or equivalency preferred
• Ability to read, write, speak & understand the English language
• Empathy for the challenges experienced by residents, families and team members and the problem-solving skill sets to support them.
• Demonstrated computer skills and ability to interact with a variety of electronic devices.
• Ability to communicate effectively verbally and in writing using the English language.
• Ability to handle multiple tasks simultaneously.

Preferred Qualifications

• Previous experience working with seniors preferred and desire to serve and care for seniors

Team Member Benefits & Perks*

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program

*Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.