Concierge

The Haven & The Laurels in Stone Oak; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career development

Collaborative team environment

Guest industry discounts

Job summary

The Haven & The Laurels in Stone Oak is seeking a Concierge to be the guest’s first contact, greet arrivals, and ensure a memorable stay with exceptional service.

You will assist with reservations, transportation, local recommendations, and coordinate with hotel staff to fulfill requests while maintaining a warm, professional demeanor.

This role requires strong communication, the ability to multitask, problem-solving skills, and flexibility to work evenings, weekends, or holidays.

Qualifications

• Experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a dynamic environment.
• Excellent problem-solving and attention to detail.
• Proficient with computer systems and software.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Assist with reservations, transportation, and local recommendations.
• Manage calls and emails, responding promptly.
• Coordinate with departments to fulfill guest requests.
• Maintain knowledge of local events and attractions.
• Address guest concerns promptly to achieve positive resolutions.
• Build positive relationships to encourage repeat visits.

Skills

Customer service

Communication

Multitasking

Problem solving

Computer skills

Flexibility

Job description

Job Title: Concierge

Job Overview:

We are seeking a personable and highly organized Concierge to join our vibrant team. The ideal candidate will serve as the first point of contact for our guests, embodying the warmth and hospitality our organization aims to provide. As a Concierge, you will be responsible for addressing guest inquiries, offering assistance, and ensuring a memorable experience by providing exceptional customer service.

Key Responsibilities:

• Greet guests with a warm and welcoming demeanor, ensuring they feel valued and cared for from the moment they arrive.
• Assist guests with their needs, including reservations, transportation arrangements, and recommendations for local attractions, dining, and entertainment.
• Manage incoming calls and emails, responding to guest inquiries promptly and providing accurate information.
• Coordinate with various departments to fulfill guest requests and enhance their experience.
• Maintain knowledge of the local area, including current events and relevant attractions, to provide guests with informed recommendations.
• Handle any guest concerns or complaints effectively and efficiently, ensuring a positive resolution.
• Develop and maintain positive relationships with guests, fostering a welcoming environment that encourages repeat visits.

Qualifications:

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills with a focus on providing outstanding guest service.
• Ability to multitask and work effectively under pressure in a dynamic environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using computer systems and various software applications.
• Flexibility to work various shifts, including evenings, weekends, and holidays, to meet operational needs.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career advancement and professional development.
• Work in a collaborative and supportive team environment.
• Enjoy industry-specific perks and discounts.

Join our team as a Concierge and contribute to creating unforgettable experiences for our guests. If you pride yourself on exceptional service and thrive in a people-centric role, we would love to hear from you.