Guest Service Agent / Driver

Larkspur Landing Sunnyvale; Sunnyvale (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Larkspur Landing Sunnyvale is seeking a Guest Service Agent to warmly greet guests, register them, handle payments, and assist with requests using the hotel PMS system.

The role requires customer service experience and a high school diploma, with a schedule that may include holidays and weekends. Training will cover brand standards and safety protocols. Opportunity for growth within the front office team.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit/receive messages via PMS system.
• Respond to guest requests promptly.
• Resolve guest complaints, escalate when needed.
• Secure valuables in hotel safes.
• Perform basic bookkeeping and balance accounts.
• Support breakfast area or assist with luggage during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Communication

Cash handling

Education

High school diploma

Tools

PMS systems

Job description

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager.

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe‑deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.