Concierge (Weekends)

Brooklyn Pointe Senior Living; Brooklyn (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Distinctive Living in Brooklyn Pointe Community is seeking a part-time Concierge to greet visitors, answer questions, and support sales and the business office with a friendly, professional demeanor. You will help maintain a welcoming lobby and assist with inquiries, tours, and documentation.

Strong communication and basic MS Word/Excel skills are preferred, and a high school diploma is required. This role emphasizes resident engagement and adherence to company policies in a hands-on,

Qualifications

• High School Diploma or equivalent required.
• Six months of receptionist or similar experience.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Greet visitors and answer calls professionally.
• Monitor lobby, direct visitors, and manage packages.
• Support Sales, Marketing and Business Office duties.
• Assist with lead management and marketing packets.
• Promote resident activities and follow company policies.

Skills

Customer service

Verbal communication

Written communication

Receptionist experience

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Welcome to Distinctive Living, we're seeking a Concierge (Part-Time) for our Brooklyn Pointe Community!

Here at Distinctive Living, we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired.

The Concierge acts as the first point of contact at the community for our customers through telephone or in-person interactions, this position provides exemplary customer service in a friendly and professional manner. This position is responsible for graciously greeting community visitors, addressing the questions or concerns of prospective or current residents and families, and providing support to sales and marketing and the business office. Pays attention to details and uses creativity to create positive experiences with current and prospective residents by managing the lobby experience for all visitors.

Benefits when choosing a career with Distinctive:

• Medical, Dental and Vision benefits
• Paid Time Off
• 401k Retirement Plan & Life Insurance
• Team Member Assistance Program

Responsibilities:

1. Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
2. Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages. manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
3. Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
4. Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
5. Promote and encourage residents to participate in activities.
6. Follow and communicate company policies and procedures.
7. This job description provides a framework for the job; other duties may be assigned as necessary.

Required Skills and Experience:

• High School Diploma or equivalent required.
• Must have six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.
• Excellent verbal and written communication skills.
• Able to communicate verbally in person and over the phone.