Concierge

AgeWell Senior Living; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Company-paid Life Insurance and Vol. D

Generous PTO and paid holidays

401(k) with company match

Job summary

AgeWell Senior Living is seeking a Concierge for Sonata Lake Mary. The role acts as an ambassador for the Community, delivering receptionist duties and supporting resident care through organized clerical work.

Responsibilities include greeting visitors, handling calls, maintaining logs, and assisting with mail, transportation sign-ups, and light duties to support staff. High school diploma required with strong interpersonal skills.

Qualifications

• High School Diploma required.
• Strong interpersonal skills and ability to relate to a variety of people and personalities.
• Must have initiative and judgment.
• Word-processing and clerical skills required.
• Able to work flexible hours and participate in holidays.

Responsibilities

• Provides a positive first impression to all who enter the Community.
• Answers and screens incoming calls, routing messages as appropriate.
• Greets visitors in a friendly, courteous, and professional manner and signs in visitors.
• Notifies residents of visitors and instructs visitors per resident instructions.
• Receives and processes mail; handles outgoing mail/packages; maintains office supplies inventory.
• Maintains Emergency Phone Number Log and emergency contact information at front desk.
• Supports managers with various clerical responsibilities and communicates with staff as needed.
• Pages staff as necessary and takes RSVPs for special functions.
• Oversees sign-up for scheduled transportation and handles maintenance request forms.

Skills

Interpersonal skills

Customer service

Communication

Clerical skills

Flexible hours

Education

High School Diploma

Job description

You. Belong. Here.

At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If That's Not Reason Enough, As a Certified Great Place To Work For 8 Years In a Row, We Proudly Offer Eligible Team Members

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

You deserve to be part of our thriving culture!

Job Summary

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure

Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance And Safety

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Miscellaneous

• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.