Concierge

Alamar Senior Living; Wellington (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Company-paid Life Insurance and Volunt

Generous PTO and paid holidays

401(k) Retirement Savings Plan with 1:

Job summary

Alamar Senior Living in Wellington, FL is seeking a warm and professional Concierge to serve as an ambassador for the community. You will handle receptionist duties and support administrative tasks to assist in daily operations and resident care services.

The role emphasizes greeting residents and visitors, screening calls, coordinating mail and transportation, and maintaining accurate records at the front desk. Flexibility for weekends/holidays is required.

Qualifications

• High School Diploma required.
• Strong interpersonal skills with the ability to relate to a variety of people.
• Must show initiative and good judgment; able to handle confidential information.

Responsibilities

• Provide a positive first impression to all visitors entering the community.
• Answer, screen, and route incoming calls; take messages as needed.
• Greet visitors professionally; require visitors to sign in at the front desk.
• Notify residents of visitors and follow resident-specific instructions.
• Process incoming mail; manage outgoing mail and packages.
• Maintain front desk files, emergency contact logs, and resident information.
• Assist managers with clerical tasks and pass on maintenance requests.
• Schedule transportation sign-ups and coordinate with staff as needed.
• Perform light housekeeping and other duties as assigned.

Skills

Interpersonal skills

Clerical skills

Initiative/Judgment

Phone etiquette

Education

High School Diploma

Tools

Word processing

Job description

Introducing Alamar Senior Living, an AgeWell Solvere Living managed senior living community, where we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives as part of the AgeWell Solvere Living family, offering a beautiful community and premier work atmosphere!

As a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

https://info.flclearinghouse.com

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities asdefined in this procedure to assist in the administration of the Community.

Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.
• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.