Concierge

Sonata Senior Living; Florida; Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision benefits

Company-paid life insurance

Voluntary disability

Generous PTO and paid holidays

401(k) with company match

Descripción de la vacante

Sonata Lake Mary is seeking a Concierge to serve as an ambassador for the Community. The role handles receptionist duties, visitor management, mail, and clerical support to ensure smooth daily operations.

The position emphasizes excellent customer service, strong interpersonal skills, and flexibility to support activities and events within the community.

Formación

• High School Diploma required.
• Strong interpersonal relations and ability to relate to diverse people.
• Must show initiative and sound judgment.
• Word-processing and clerical skills.
• Ability to work flexible hours and participate in holiday activities.

Responsabilidades

• Make a positive first impression for residents and visitors.
• Answer and screen calls, route messages professionally.
• Greet visitors and require sign-in at reception.
• Notify residents of visitors and follow sign-in instructions.
• Handle mail intake and outgoing packages.
• Maintain office supplies and related records.
• Update Emergency Phone Number Log and resident contact info.
• Support managers with clerical tasks and schedule tasks.
• Arrange RSVPs for events and oversee transportation sign-up.
• Distribute maintenance forms and coordinate with Environmental Services.
• Perform light housekeeping duties as needed.

Conocimientos

Interpersonal skills

Word-processing

Clerical skills

Customer service mindset

Educación

High School Diploma

Herramientas

Microsoft Word

Email/phone systems

Descripción del empleo

You. Belong. Here.

At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

You deserve to be part of our thriving culture!

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities asdefined in this procedure to assist in the administration of the Community.

Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to \"sign in\" at reception desk.
• Notifies Residents of visitors.
• Instructs Resident's visitor according to Resident's instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Miscellaneous:

• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents' apartments.