Concierge

Hcshiring; Fort Mill (SC); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Hcshiring is seeking a Concierge to serve as the ambassador of the Community. The role involves receptionist duties, visitor sign-in, mail processing, and coordinating with Residents and staff to support administration of the Community.

The Concierge will greet visitors, answer calls, manage transportation sign-ups, and assist with light housekeeping duties as needed. This position requires a High School Diploma and the ability to work flexible hours, including weekends and holidays.

Formación

• High school diploma required with strong interpersonal abilities.
• Ability to relate to a variety of people and personalities.
• Good word-processing and clerical skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong initiative and judgment.

Responsabilidades

• Answer and screen incoming calls in a courteous, professional manner.
• Greet visitors and require sign-in at front desk.
• Notify residents of visitors and coordinate with staff.
• Process incoming/outgoing mail and maintain office supplies.
• Maintain and update Emergency Phone Number Log and resident contact info.
• Assist managers with clerical tasks and other duties as assigned.
• Handle sign-ups for events and transportation arrangements.

Conocimientos

Interpersonal skills

Word processing

Clerical skills

Initiative

Educación

High School Diploma

Herramientas

None

Descripción del empleo

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities asdefined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.
• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.
• Physically able to sit for extended periods of time.

Miscellaneous:

• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mentalstatus.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.